Justina Neal
Eloy,AZ
Summary
Enthusiastic professional offering many years of experience in customer service industry. Focused on understanding and anticipating customer needs and working to meet and exceed expectations. Possesses strong organizational, follow-up and paper-flow handling skills.
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
16
16
years of professional experience
Work History
BDC Manager
Garrett Chevrolet
Coolidge, Arizona
11.2018 - Current
- Coordinated activities between sales staff and other departments within the organization such as marketing or finance.
- Developed policies and procedures related to the BDC operations.
- Developed reports summarizing key performance indicators for review by senior management.
- Provided timely responses to customer inquiries via phone, email, and other communication channels.
- Developed
- Participated in regular meetings with senior management to discuss opportunities for improvement within the BDC operations.
- Resolved escalated customer issues promptly and professionally.
- Created and maintained a database of customers for tracking purposes.
- Implemented quality control measures to ensure that all customer interactions were handled according to established standards.
- Performed monthly audits on process compliance by all members of the BDC team.
- Managed day-to-day operations of the BDC including scheduling shifts, assigning tasks.
- Maintained up-to-date records of customer interactions including notes about conversations had with them.
- Reviewed performance metrics regularly to monitor progress against goals set for the BDC team.
- Trained new staff on customer service processes, product knowledge, and company policies.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Met pre-set guidelines for weekly appointments, shows, and outbound calls.
- Followed BDC scripts and guidelines for inbound and outbound calls.
- Hired and trained staff members, oversaw department teams and delegated assignments
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
Inbound Sales Representative
NuHome Promotions
Chandler, Arizona
02.2016 - 01.2018
- Maintained detailed records of all sales transactions in CRM system.
- Attended trade shows, conferences and other events to promote company's products.
- Created marketing emails
- Followed up on hot leads
Front Desk Receptionist
LA Fitness
Casa Grande, Arizona
02.2009 - 11.2011
- Monitored visitor access control systems including issuing identification badges when necessary.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Updated customer information in databases regularly to ensure accuracy of records.
- Scheduled and confirmed appointments for clients and staff.
- Greeted customers warmly and made them feel welcome.
Education
Some College (No Degree) - Communications
Grand Canyon University
Phoenix, AZSkills
- Customer service
- Policy development
- Performance analysis
- Database management
- Sales strategy
- Team management
- CRM proficiency
- Communication skills
- Attendance oversight
- Problem-solving
- Sales promotion
- Time management
- Lead generation
- Internet sales management
- CRM software
- Conflict resolution
Timeline
BDC Manager
Garrett Chevrolet
11.2018 - Current
Inbound Sales Representative
NuHome Promotions
02.2016 - 01.2018
Front Desk Receptionist
LA Fitness
02.2009 - 11.2011
Some College (No Degree) - Communications
Grand Canyon University