Jessica Roberts
Wharton,NJ
Summary
Results-driven Business Development Coordinator with over 4 years of experience in enhancing sales performance and driving revenue growth. Skilled at cultivating strong client relationships, identifying market opportunities, and executing strategic initiatives to increase brand awareness and foster customer engagement. Demonstrates a keen ability to analyze market trends and consumer needs, resulting in the development of innovative solutions. Proficient in CRM software, lead generation, and sales forecasting, consistently surpassing sales targets. Known for exceptional communication skills and a collaborative approach, dedicated to delivering outstanding customer service and support.
Overview
21
21
years of professional experience
1
1
Certification
Work History
BDC Manager
Celebrity Motor Cars
08.2024 - Current
- I run the entire BDC department for Toms River Ford and Assistant Manager to Lexus of Route 10
- Handle day to day internet leads-follow ups- customer relationships- occasional working deals one on one when needed
BDC Sales Representative
Open Road BMW
06.2023 - 08.2024
- Calling and Scheduling appointments
- Email/phone follow up
- Identifying opportunities for client advisors
- Managing CRM prospect assignments
- Building relationships with prospects
- Building trust with clients
- Identifying client character traits that pair well with client advisor strengths
- Hard work ethic and focused attention to detail
Assistant Manager
Cy Drake Locksmith
01.2021 - 06.2023
- Managed a shop with 14 men and 3 other locations
- Scheduled road calls
- Answered emails and phones
- Opened and closed
General Contracting - Laborer
Towpath Contracting Solutions
11.2017 - 12.2020
- Assisted owner of company with all electrical work including running wires, changing GFI's/outlets, installing lights
- Involved with demolition of all job sites
- Worked to help build various commercial buildings including KFC, Dunkin Donuts, and Popeyes
Farming - Farm Manager
Cedar Oak Farm
01.2014 - 11.2017
- Operated backhoe and bush hog to maintain fields
- Fed all livestock
- Managed all landscaping duties including cutting the grass, post hole digging, fencing, water pump installation
- Coordinated with slaughterhouses and butchers for sale of cattle
Front Desk - Receptionist
SunRays Window Tinting
06.2013 - 01.2016
- Responded to and answered customer calls with product knowledge, technical expertise, and professional communication
- Conducted various administrative tasks with high levels of organization
- Uphold company standards of excellence for communicating with customers and peers via telephone and email
- Performed timely and professional transactions, handled cash, credit, and other types of purchases
Restaurant - Head Bartender & Manager
Franks Bar & Grill
04.2010 - 03.2015
- Assist up to 100 customers during a six hour time period in a fast paced, stressful environment
- Troubleshoot bar inventory issues, order supplies proactively to maintain appropriate customer service
- Problem solve and negotiate a diversity of customer service issues
- Hire, train, and supervise bar staff in accordance with company customer service policies, procedures and health and safety regulations
Nursing Home - CNA
Merry Heart Health Care Center
04.2004 - 04.2010
- Maintained patient trust, dignity, and respect while minimizing discomfort during daily health care and duties bathing, and provided comfort to patients in every way possible
- Communicate and record condition and behavior of patients with staff
- Utilized strong clinical skills to conduct lab draws, assess vital signs, complete glucose evaluations complied with HIPAA standards in all patient documentation and interactions
Education
High School Diploma -
Newton High School
Newton, NJ09-2001
Skills
- Strong leadership skills
- Dealership experience
- Salesforce
- Business development
- Computer skills
- Relationship management
- Customer relationship management
- Sales
- B2B sales
- Good communication both written and oral
- Telemarketing
- Phone etiquette
- Customer service
- Marketing
- Cold calling
- Front desk
- Automotive sales
- CRM software
- Supervising experience
- Capable of analyzing and solving problems
- Microsoft Office
- Communication skills
- Negotiation
- Retail sales
- Farm equipment operation
- Heavy lifting
- Problem-solving skills
- Livestock management
- Strong communication skills
- Workload management
- Supply ordering
- Scheduling appointments
- Contract negotiation
- Safety procedures
- Retaining information
- New Jersey Driver's license
- Medication administration
- Managing operations
- Landscaping
- Concrete work
- Equipment maintenance
- Lifting and transferring
- Lawn and grounds maintenance
- Machinery maintenance
- Ditch digging
- Problem-solving
Certification
- Certified Home Health Aide
- CNA
- Certified Medication Aide
Timeline
BDC Manager
Celebrity Motor Cars
08.2024 - Current
BDC Sales Representative
Open Road BMW
06.2023 - 08.2024
Assistant Manager
Cy Drake Locksmith
01.2021 - 06.2023
General Contracting - Laborer
Towpath Contracting Solutions
11.2017 - 12.2020
Farming - Farm Manager
Cedar Oak Farm
01.2014 - 11.2017
Front Desk - Receptionist
SunRays Window Tinting
06.2013 - 01.2016
Restaurant - Head Bartender & Manager
Franks Bar & Grill
04.2010 - 03.2015
Nursing Home - CNA
Merry Heart Health Care Center
04.2004 - 04.2010
- Certified Home Health Aide
- CNA
- Certified Medication Aide
High School Diploma -
Newton High School
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