Erin Long-Shaw
Newark
Summary
Dynamic BDC Manager with a proven track record at Hyundai/Genesis, excelling in strategic problem-solving and exceptional customer service. Spearheaded lead generation initiatives, achieving a 100% outbound call target daily. Adept at developing staff training programs and building lasting client relationships, driving operational efficiency and sales success.
Overview
13
13
years of professional experience
Work History
BDC Manager
Hyundai/Genesis
03.2025 - Current
- Oversaw lead generation processes to maximize sales opportunities.
- Collaborated with sales teams to enhance client communication efforts.
- Developed training materials for improving staff performance and efficiency.
- Implemented tools for tracking customer interactions and feedback.
E-Commerce Manager
Honda
Clifton
03.2021 - 02.2025
- Responded to inquiries via phone and email regarding pricing and inventory details.
- Maintained schedules for management and sales associates to connect customers with available staff.
- Acquired comprehensive knowledge of dealership inventory to effectively mentor customer service team.
- Fielded calls, resolving issues promptly while providing thorough product information.
- Collaborated with departments to monitor daily activities and enhance assignment completion rates.
- Conducted communication with customers through email, phone, and website channels.
- Achieved weekly targets for appointments, shows, and outbound calls in line with guidelines.
- Utilized BDC CRM software to document communications and track customer interactions.
Bdc Director
motorcars/ Grand Automotive
Freeport, Hempstead
01.2018 - 01.2020
- Oversaw multiple BDC departments to enhance operational efficiency.
- Managed Internet lead responses within five minutes to maximize sales appointments.
- Ensured accurate logging of inbound phone calls with complete customer information.
- Reviewed and managed duplicate or bad leads throughout the day to maintain quality.
- Coached and trained BDC agents, achieving a minimum target of 100 outbound calls daily.
- Confirmed daily and next-day sales appointments through proactive follow-up calls.
- Provided performance reports to General Manager and Director for daily BDC activities.
- Represented company at trade association meetings to promote products and services.
Bdc Manager, Assistant BDC Manager
Acura, Generation Kia
Bay Shore, Bohemia
04.2014 - 11.2017
- Used technology proficiently to organize advertisement efforts through
- Email blasts and communicating with several different vendors
- Worked with company systems such as Live Support and diligently
- Completed all assigned tasks, working overtime as needed
- Proficient with programs such as Tsd rental, I magic, Adpcrm, xtime,
- Dealer daily, gsmarketing, unitify, momentum, outlook, excel, adp drive
- And E leads Cdk desking, dealer socket
- Scheduling of appointments with interested buyers for test drives and
- Delivery of vehicles
- Review participants’ progress, troubleshoot and exchange information
- And strategies
- Give constructive feedback to Mentees while developing strategies for
- Effective programming
- Perform additional tasks to ensure effective day-to-day operations as
- Needed
Internet Sales Specialist
08.2012 - 02.2014
- Keeping a dealership’s website up-to-date with vehicle specifications
- And availability
- Selling a minimum number of vehicles or bringing in a minimum of
- Customers from the internet, based on goals with objectives defined by
- The sales manager
- Managing internet sales leads, responding to inquiries in a timely
- Fashion and answering questions on available stock and product
- Performances
- Scheduling of appointments with interested buyers for test drives and
- Delivery of vehicles
- Coordinating with a webmaster to update the website and create
- Internet promotions and advertisements.
Education
Computer Science
Briarcliff College
NY08.2012
Health Science, Behavioral Studies
Genesee Community College
Batavia, NY01.2009
Skills
- Strategic problem-solving skills
- Decisive decision-making abilities
- Event networking proficiency
- Development of staff training programs
- Exceptional customer service skills
- Promotion of products and services effectively
- Detail-oriented approach to tasks
- Strong verbal and written communication skills
- Management of sales documentation
- Conducting performance evaluations efficiently
- Building lasting relationships with clients
- Mastery of time management techniques
- Cold calling proficiency for lead generation
- Targeted sales initiatives for success
- Efficient appointment scheduling practices
- Client retention expertise
Timeline
BDC Manager
Hyundai/Genesis
03.2025 - Current
E-Commerce Manager
Honda
03.2021 - 02.2025
Bdc Director
motorcars/ Grand Automotive
01.2018 - 01.2020
Bdc Manager, Assistant BDC Manager
Acura, Generation Kia
04.2014 - 11.2017
Internet Sales Specialist
08.2012 - 02.2014
Computer Science
Briarcliff College
Health Science, Behavioral Studies
Genesee Community College
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