Carol Ascencio
Chicago,IL
Summary
Accomplished BDC Manager at Perillo BMW, adept in market strategies and fostering team collaboration. Spearheaded training programs, enhancing team productivity and morale. Skilled in budget management and effective communication, significantly improved customer engagement through innovative promotional initiatives. Proven track record in boosting operational efficiency and employee development at Pangea Real Estate and La Altena.
Overview
13
13
years of professional experience
Work History
BDC Manager
Perillo BMW
08.2021 - Current
- Collaborate regularly with the Sales team, Finance Department and other departments.
- Improved team productivity by developing comprehensive training programs, monitoring performance metrics, and providing ongoing feedback.
- Boosted employee morale by prioritizing professional development opportunities and promoting a supportive environment.
- Engaged with internet customers and scheduled appointments electronically for added customer convenience.
- Established a positive workplace culture by fostering open communication, setting clear expectations, and recognizing employee achievements.
- Generated promotional letters and emails to encourage customers to visit dealership.
- Confirmed scheduled appointments to reduce chances of no shows.
- Incorporated scripts to encourage uniform communication when scheduling service appointments.
Maintenance Supervisor
Pangea Real Estate
12.2019 - 08.2021
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 10 maintenance employees and 2 pest control employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
Store Manager
La Altena
09.2011 - 12.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Available and dependable on different shifts.
Education
Accounting And Business Management
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Market strategies
- Performance Evaluation
- Budget Management
- Marketing Plans
- Product Promotion
- Report Development
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Decision-Making
- Cash Handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
BDC Manager
Perillo BMW
08.2021 - Current
Maintenance Supervisor
Pangea Real Estate
12.2019 - 08.2021
Store Manager
La Altena
09.2011 - 12.2019
Accounting And Business Management
Ivy Tech Community College of Indiana
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