Erica Carr
Racine
Summary
Results-driven BDC Manager specializing in developing and monitoring successful outbound and inbound phone and internet campaigns to maximize dealership traffic. Demonstrated business development, leadership and operations experience in busy automotive center. Hires, trains and motivates BDC team to meet sales and customer service objectives.
Overview
15
15
years of professional experience
Work History
BDC Manager
Rosen Automotive Group
11.2021 - 07.2023
- Logged customer comments in dealer management system for follow-up.
- Posted appointments on internal board to notify sales department.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
- Trained team to answer incoming phone calls and schedule appointments for sales and service team.
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
- Engaged with internet customers and scheduled appointments electronically for added customer convenience.
- Helped team achieve goals to boost sales and build morale.
Business Development Manager of Service /Sales
Palmen Motors
04.2014 - 11.2021
- Successfully built a high performing Sales Bdc department
- Making outbound calls to customers to set up appointments or to respond to their internet inquiry’s
- Motivated Internet and Business Development Team to succeed
- Prospected daily for potential customers; maintain consistent rapport with previously sold customers
- Maintained an owner follow-up system with internet leads through CRM (VinSolutions), email and voicemail which encourages repeat and referral business and contributes to customer satisfaction
- Continually learned about product updates, features, inventory and their benefits to the customer
Business Development Manager
Rosen Nissan Kia
05.2018 - 02.2019
- Making outbound calls to customers to set up appointments or to respond to their internet inquiry’s
- Motivated Internet and Business Development Team to succeed
- Prospected daily for potential customers; maintain consistent rapport with previously sold customers
- Maintained an owner follow-up system with internet leads through CRM (VinSolutions), email and voicemail which encourages repeat and referral business and contributes to customer satisfaction
- Continually learned about product updates, features, inventory and their benefits to the customer
- Other responsibilities included social media marketing, sales training on software platforms, communications with third-party vendors, budgetary responsibilities and forecasting, managing spiff contests, and public relations events
Customer Service Rep/Internet Sales
Gentile Automotive Group
08.2008 - 12.2013
- Making outbound calls to customers to set up appointments or to respond to their internet inquiry’s
- Managed a team of Internet Sales People and Client Care Representatives which includes monitoring and maintaining all processes and procedures in the Internet and Business Development Department
- Motivated Internet and Business Development Team to succeed
- Prospected daily for potential customers; maintain consistent rapport with previously sold customers
- Maintained an owner follow-up system with internet leads through WebControl
- Continually learned about product updates, features, inventory and their benefits to the customer.
Education
Some college
Skills
- Customer Service
- Dependable and Consistent
- Employee Training
- Client Satisfaction
- Customer Retention
- Telephone Etiquette
- Training and Development
Timeline
BDC Manager
Rosen Automotive Group
11.2021 - 07.2023
Business Development Manager
Rosen Nissan Kia
05.2018 - 02.2019
Business Development Manager of Service /Sales
Palmen Motors
04.2014 - 11.2021
Customer Service Rep/Internet Sales
Gentile Automotive Group
08.2008 - 12.2013
Some college
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