Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Carr

Racine

Summary

Results-driven BDC Manager specializing in developing and monitoring successful outbound and inbound phone and internet campaigns to maximize dealership traffic. Demonstrated business development, leadership and operations experience in busy automotive center. Hires, trains and motivates BDC team to meet sales and customer service objectives.

Overview

15
15
years of professional experience

Work History

BDC Manager

Rosen Automotive Group
11.2021 - 07.2023
  • Logged customer comments in dealer management system for follow-up.
  • Posted appointments on internal board to notify sales department.
  • Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
  • Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
  • Trained team to answer incoming phone calls and schedule appointments for sales and service team.
  • Confirmed scheduled appointments to reduce chances of potential buyer no shows.
  • Engaged with internet customers and scheduled appointments electronically for added customer convenience.
  • Helped team achieve goals to boost sales and build morale.

Business Development Manager of Service /Sales

Palmen Motors
04.2014 - 11.2021
  • Successfully built a high performing Sales Bdc department
  • Making outbound calls to customers to set up appointments or to respond to their internet inquiry’s
  • Motivated Internet and Business Development Team to succeed
  • Prospected daily for potential customers; maintain consistent rapport with previously sold customers
  • Maintained an owner follow-up system with internet leads through CRM (VinSolutions), email and voicemail which encourages repeat and referral business and contributes to customer satisfaction
  • Continually learned about product updates, features, inventory and their benefits to the customer


Business Development Manager

Rosen Nissan Kia
05.2018 - 02.2019
  • Making outbound calls to customers to set up appointments or to respond to their internet inquiry’s
  • Motivated Internet and Business Development Team to succeed
  • Prospected daily for potential customers; maintain consistent rapport with previously sold customers
  • Maintained an owner follow-up system with internet leads through CRM (VinSolutions), email and voicemail which encourages repeat and referral business and contributes to customer satisfaction
  • Continually learned about product updates, features, inventory and their benefits to the customer
  • Other responsibilities included social media marketing, sales training on software platforms, communications with third-party vendors, budgetary responsibilities and forecasting, managing spiff contests, and public relations events

Customer Service Rep/Internet Sales

Gentile Automotive Group
08.2008 - 12.2013
  • Making outbound calls to customers to set up appointments or to respond to their internet inquiry’s
  • Managed a team of Internet Sales People and Client Care Representatives which includes monitoring and maintaining all processes and procedures in the Internet and Business Development Department
  • Motivated Internet and Business Development Team to succeed
  • Prospected daily for potential customers; maintain consistent rapport with previously sold customers
  • Maintained an owner follow-up system with internet leads through WebControl
  • Continually learned about product updates, features, inventory and their benefits to the customer.

Education

Some college

Skills

  • Customer Service
  • Dependable and Consistent
  • Employee Training
  • Client Satisfaction
  • Customer Retention
  • Telephone Etiquette
  • Training and Development

Timeline

BDC Manager

Rosen Automotive Group
11.2021 - 07.2023

Business Development Manager

Rosen Nissan Kia
05.2018 - 02.2019

Business Development Manager of Service /Sales

Palmen Motors
04.2014 - 11.2021

Customer Service Rep/Internet Sales

Gentile Automotive Group
08.2008 - 12.2013

Some college
Erica Carr