CHARLOTTE BROWN
GALLOWAY,OH
Summary
Experienced in appointment setting, telemarketing, and phone sales with a proven track record of success. Known for drive, passion, and dependability. Excels in building relationships and closing deals over the phone. Possesses a great phone voice, articulate communication skills, and a pleasant demeanor. Valuable asset in sales or customer service positions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
BDC Manager
CANNON FORD-NISSAN
08.2023 - 12.2024
Daily duties for Business Development Center (BDC) consist of managing, Inbound and outbound calls, determine which department properly fits description to schedule appointment. Ordering of parts required for vehicle repair,recalls parts and special ordered parts (SOP). Confirm pre-scheduled appointment daily, reschedule appointments, daily reports.
OLM (Owner Loyalty Manager) Followed up with each customer after every service appointment for their feedback, if their experience was satisfactory we recommend that the customer submit their feedback. I was chosen to represent dealership for Nissan Of North American Conference of 2024.
BDC Service Coordinator
Performance Automotive /Toyota Direct
04.2018 - 08.2023
Inbound calls and outbound calls, scheduling service appointments for various repairs. Data entry and triple monitor setting. Vehicle knownledge preferred.
Bdc Service Agent
Dave Gill Chevrolet
10.2016 - 03.2018
Inbound calls and outbound calls scheduling service appointment, Update of vehicle currently in service department, recall information. On average 110 calls daily and show rate for appointment shown 95%.
Education
GED -
01.1986
Skills
- Customer Service
- Call Center
- Outbound Sales
- Cold Calling
- Event Planning
- Sales
- Outbound sales
- Telemarketing
- Insurance sales
- Windows
- Communication skills
- Financial services
- Microsoft Office
- Computer skills
- Microsoft Excel
- Phone etiquette
- Time management
- English
- Leadership
- CRM software
- B2B sales
- Negotiation
- Direct sales
- Recruiting
- HIPAA
Certification
Driver's License
Nissan Of North America
Ford Motor Company
Toyota
Chevrolet
Chrysler Dodge Jeep Ram Fiat (CDJR)
Accomplishments
Top performer (6 months)
Timeline
BDC Manager - CANNON FORD-NISSAN
08.2023 - 12.2024
BDC Service Coordinator - Performance Automotive /Toyota Direct
04.2018 - 08.2023
Bdc Service Agent - Dave Gill Chevrolet
10.2016 - 03.2018
Fremont Ross High School - GED,
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