Nicole Russell
Clinton Twp
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
BDC Manager
Rochester Hills Chrysler
08.2021 - Current
- Filter through and contact online leads that customers submit inquiring about a new vehicle lease or purchase
- Developed proficiency in CRM software to input and track communications
- Set appointments for customers to come in to test drive and get pricing on a new vehicle
- Take in and ground lease returns through affiliated banks
- Coordinate with transport companies on lease return pick-ups
- Answer incoming questions via phone and email discussing advertised pricing and inventory
Product Specialist
EventNext Marketing
08.2018 - 01.2023
- Worked at select events across the country engaging with consumers and informing them about the specific FCA vehicles on display
- Persuaded consumers to participate in vehicle promotions
- In charge of picking up vehicles and setting up the activation site
- Managed (OXM) select events overseeing day-to-day operations
- Specifically trained on all FCA vehicles (Chrysler, Dodge, Jeep, and Ram)
Medical Tester
09.2020 - 08.2021
- Tested patients for COVID-19 so they are safely able to return back to their workplace and family
- In charge of entering patient information and sending over positive or negative results
- Set up activation sites throughout the country for testing at jails, homeschool, and jails
Transporter
Ascension Rochester Hills
11.2013 - 09.2018
- Responsible for transporting patients from the ER, ICU, and general floors to and from testing and the OR
- On stand by for rapid responses and code blues in need of patient transport
Education
Associate - Arts of Marketing
Strayer University
09.2023
Certified Nursing Assistant, (CNA) -
Warren Health Academy
07.2015
High School Diploma -
Henry Ford II High School
06.2012
Skills
- FCA MOPAR Expert Pin 2020
- FCA RAM Expert Pin 2018
- FCA JEEP Expert Pin 2018
- Proficient in CRM software
- Sales and market development
- Strong organizational skills/Time management
- MS Office
Timeline
BDC Manager
Rochester Hills Chrysler
08.2021 - Current
Medical Tester
09.2020 - 08.2021
Product Specialist
EventNext Marketing
08.2018 - 01.2023
Transporter
Ascension Rochester Hills
11.2013 - 09.2018
Associate - Arts of Marketing
Strayer University
Certified Nursing Assistant, (CNA) -
Warren Health Academy
High School Diploma -
Henry Ford II High School
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