STACEY FENDLEY

• Achieved superior engagement rates through proficient management of daily call operations. Generated in-depth performance reports that enhanced understanding of team effectiveness. Executed flawless transfers to agents, leading to successful business growth via external sales efforts. Train all new hires on the systems we use.
• Led daily operations of BDC team, ensuring seamless communication with sales and service departments.
• Developed training programs to enhance staff performance and improve customer engagement strategies.
• Implemented CRM systems to optimize lead tracking and improve overall workflow efficiency.
• Collaborated with marketing teams to create targeted campaigns, increasing brand awareness and customer retention.
• Oversaw performance metrics, driving continuous improvement in team productivity and accountability.
• Mentored junior staff members, fostering a culture of teamwork and professional development within the department.
• Streamlined processes to enhance operational effectiveness, resulting in quicker response times for customer inquiries.
• Improved team productivity by developing comprehensive training programs, monitoring performance metrics, and providing ongoing feedback.
• Analyzed customer feedback data to refine outreach initiatives and boost lead conversion rates.

• Offered incentives to reschedule no-show and canceled appointments.
• Spearheaded special projects aimed at driving continuous improvement within the department''s processes and systems.
• Secured repeat business from satisfied customers by consistently delivering exceptional experiences throughout the sales process.
• Engaged with internet customers and scheduled appointments electronically for added customer convenience.
• Generated promotional letters, postcards and emails to encourage customers to visit dealership.
• Logged customer comments in dealer management system for follow-up.
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Facilitated positive developmental experiences for children from infancy to school age. Enhanced educational engagement through well-planned field trips. Contributed to program success by partnering with the director on various initiatives.

• Supported daily activities and routines for children, fostering a nurturing environment.
• Assisted in planning and implementing educational programs aligned with developmental milestones.
• Monitored children's behavior and provided guidance to promote positive social interactions.
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• Implemented data-driven decision-making practices, utilizing key performance indicators to guide strategic planning efforts for the BDC department.
• Maximized revenue opportunities by identifying potential upsells and cross-sells during customer interactions.
• Collaborated with sales leadership to develop competitive pricing strategies that aligned with company objectives and market trends.
• Helped team achieve goals to boost sales and build morale.

Put ticket prices on clothing and sorted them out. Made the tickets for the clothing.

• Developed and executed targeted recruitment strategies to attract top talent across various sectors.
• Streamlined candidate screening processes, enhancing efficiency and reducing time-to-hire metrics.
• Collaborated with hiring managers to define job requirements and align candidate profiles with organizational needs.
• Utilized applicant tracking systems to manage candidate pipelines and improve overall recruitment workflows.
• Conducted comprehensive interviews, assessing qualifications, cultural fit, and long-term potential of candidates.