Jeri Hearon
Yukon,OK
Summary
Results-oriented Customer Success Manager with over 15 years in client engagement and account management. Focused on driving customer satisfaction and retention while aligning business goals with client outcomes. Skilled in communication and problem-solving, fostering long-term partnerships that deliver measurable success.
Overview
17
17
years of professional experience
Work History
Team Leader of Technical Assistance Center
Paycom Payroll LLC
09.2021 - 08.2025
- Managed resolution of technical workflows in JIRA, ensuring accuracy and timeliness across multiple departments.
- Clarified department expectations and enforced accountability to achieve performance goals.
- Guided analysts on workflows, performance standards, and best practices for customer interactions.
- Developed team members by identifying strengths, providing mentorship, and aligning goals with organizational needs.
- Collaborated with Learning & Development to enhance knowledge base accuracy and accessibility.
Paycom Specialist
Paycom Payroll LLC
04.2008 - 09.2021
- Trained clients in best practices to maximize adoption and ROI of Paycom’s payroll and HR system.
- Maintained $5.6M in annual revenue with 100% client retention for two years.
- Partnered with client executives to address escalations and improve system adoption.
- Managed high-visibility, high-revenue accounts including The Kraft Group & The New England Patriots, which contributed to a sponsorship agreement with Paycom.
- Created executive-facing documentation and presentations highlighting system enhancements with the highest client impact.
Education
Bachelor of Science - Business Administration
University of Science & Arts of Oklahoma
Chickasha, OK12.2007
Skills
- Customer relationship building
- Team leadership and coaching
- Communication and conflict resolution
- Process improvement
- Documentation and reporting
- Time management
- Microsoft applications
- Revenue retention
- Account management
- Problem solving
- Knowledge base development
- JIRA management
- Customer account management
- Problem-solving abilities
Accomplishments
- Maintained 100% client retention across high-value accounts for two consecutive years.
- Led and coached a cross-functional team of analysts to achieve department KPIs and exceed service expectations.
- Partnered with executive clients to resolve escalations and deliver customized solutions improving satisfaction scores.
- Selected to manage high-revenue strategic accounts, including The Kraft Group & The New England Patriots, contributing to expanded corporate partnerships.
Timeline
Team Leader of Technical Assistance Center
Paycom Payroll LLC
09.2021 - 08.2025
Paycom Specialist
Paycom Payroll LLC
04.2008 - 09.2021
Bachelor of Science - Business Administration
University of Science & Arts of Oklahoma