Kaitlyn Kowalski
Forest Lake,MN
Summary
With a consistent track record of academic excellence, I have maintained my position on the Dean's List at Century College and the University of Wisconsin-Stout. This achievement reflects dedication to achieving high standards and commitment to academic success. By demonstrating strong work ethic, discipline, and a thirst for knowledge, I consistently excel in my studies. Inclusion on the Dean's List serves as a testament to ability to perform at a high level and showcases commitment to excellence.
Overview
17
17
years of professional experience
Work History
Provider Assistance Center Representative / Customer Delivery Team Sr.
UCARE
Minneapolis, MN
10.2019 - Current
- Offer expert support to the Provider Assistance Center by swiftly addressing and resolving phone inquiries, meticulously documenting and tracking issues to ensure seamless follow-up
- Foster open and effective communication with both internal teams and external customers to empathetically address provider concerns and provide transparent, concise guidance on healthcare program policies
Personal Care Assistant
Private employer
09.2007 - Current
- Ensuring clients adhere to their medication schedules through timely reminders, supporting physical therapy and mobility exercises for recovery, assisting with personal care activities such as bathing and dressing to preserve dignity and cleanliness, aiding with essential daily tasks including grocery shopping and meal preparation, maintaining a comfortable home environment through basic housekeeping, and providing immediate and reliable assistance in emergencies to safeguard client health and safety
Home Health Aide
Lyngblomsten Care Center
Saint Paul, MN
06.2013 - 01.2020
- Supports patients by offering compassionate personal care, including bathing, dressing, and grooming, to enhance their comfort and well-being
Developmental Trainee
Fraser
Eden Prairie, MN
05.2017 - 08.2017
- Collaborate in the development and execution of personalized goals and objectives tailored to a child's unique needs within the Autism Day Treatment Program or Fraser Mental Health Program
Resident care assistant
Our house senior living
New Richmond, WI
10.2012 - 05.2016
- Deliver exceptional care and unparalleled customer service by providing comprehensive support with daily living activities such as bathing, dressing, ambulation and transfer assistance, medication management, meticulous documentation and follow-up, nutritious meal preparation, thorough housekeeping, and engaging life enrichment programs
Education
Bachelor’s - Social work
Southwest Minnesota State University
09.2024
Bachelor's - Human development and family studies
University of Wisconsin-Stout
12.2021
A.A.S - Human Services
Century College
White Bear Lake, MN12.2017
Skills
Customer Support
Goal-oriented mindset
Customer Relations
Data entry proficiency
Client Relationship Building
Multitasking
Teamwork and Collaboration
Excellent Communication
Attention to Detail
Organizational Skills
Problem-Solving
Active Listening
Written Communication
Volunteer Experience
Craig Clifton Inc., Worked in a role dedicated to fostering a supportive environment that equips youth and their families with essential resources and guidance.
Timeline
Provider Assistance Center Representative / Customer Delivery Team Sr.
UCARE
10.2019 - Current
Developmental Trainee
Fraser
05.2017 - 08.2017
Home Health Aide
Lyngblomsten Care Center
06.2013 - 01.2020
Resident care assistant
Our house senior living
10.2012 - 05.2016
Personal Care Assistant
Private employer
09.2007 - Current
Bachelor’s - Social work
Southwest Minnesota State University
Bachelor's - Human development and family studies
University of Wisconsin-Stout
A.A.S - Human Services
Century College