Skyla Jahanfar
Las Vegas
Summary
Results-driven team representative recognized for efficient task completion and high productivity. Specializes in communication, conflict resolution, and leadership, fostering team cohesion and project success. Excels in time management, problem-solving, and adaptability, consistently meeting deadlines and exceeding goals while maintaining quality.
Overview
4
4
years of professional experience
Work History
Part-Time Student Assistance, Team Representative-Call Center
CSN
Las Vegas
02.2024 - Current
- Managed a high-volume, multi-line switchboard during busy shifts, routing calls to the Registrar, Student Financial Services, the Cashier's Office, and other CSN departments to speed resolution.
- Assisted callers navigating MyCSN, streamlining their access to information and next steps.
- Delivered accurate call transfers and messages, enhancing caller experience by ensuring inquiries reached the correct departments.
- Collaborated with switchboard team to adhere to transfer procedures, ensuring consistent and efficient call routing across departments.
Front Desk/Cleaning Crew
Perspire Sauna Studio
Las Vegas
06.2023 - 02.2024
- Greeted new clients, delivered studio tours, and promptly responded to guest needs, creating a positive first impression.
- Organized front desk and prepared suites according to client preferences, contributing to a consistent customer experience.
- Managed client calls, scheduled sauna appointments using booking software, and organized reservations, ensuring smooth front-desk operations.
Bookseller
Barnes & Noble
Las Vegas
09.2022 - 06.2023
- Recommended books and gifts tailored to customer preferences, providing personalized service to enhance customer satisfaction.
- Assisted customers in person and by phone, answering questions and ensuring clear communication to enhance service experience.
- Maintained organized sales floor through effective display management and consistent follow-through, contributing to a welcoming shopping environment.
Team Member
In-N-Out
Las Vegas
06.2022 - 09.2022
- Processed orders accurately and delivered food efficiently, contributing to customer satisfaction in a fast-paced front-of-house environment.
- Resolved guest concerns promptly and supported smooth service during busy shifts.
- Maintained organized dining room, enhancing overall customer experience.
Education
Associate of Applied Science - Business Management
CSN
Las Vegas, NV05.2026
Skills
- Call center operations
- Call routing
- Customer support
- Appointment scheduling
- Telecommunication systems
- Google Workspace
- Administrative tasks
- Team support
- Conflict resolution
- Positive attitude
- Call center operations
References
Angela Del Toro, CSN, Angela Del Toro@CSN.EDU, 7026515476
Personal Information
- Nationality: Middle Eastern
- Driving License: Yes
Timeline
Part-Time Student Assistance, Team Representative-Call Center
CSN
02.2024 - Current
Front Desk/Cleaning Crew
Perspire Sauna Studio
06.2023 - 02.2024
Bookseller
Barnes & Noble
09.2022 - 06.2023
Team Member
In-N-Out
06.2022 - 09.2022
Associate of Applied Science - Business Management
CSN