Sheneika Goldsberry
Chesapeake,VA
Summary
Flexible Call Center Team Lead with 8 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
Overview
1
1
Certification
Work History
Call Center Representative (Team Lead)
Virginia Eye Consultants
Norfolk, VA
- Handled multi-line telephone system, and completed daily tasks as necessary
- Trained all new employees and help develop staff protocol for office procedures
- Completed necessary reschedules and changing of schedules in NextGen
- Maintained and protected PHI and effectively communicate information to patients, clinicians and referring physicians.
Patient Care Coordinator
Wagner Macula and Retina Center
Virginia Beach, VA
- Entered patient demographics, charges, receipts and appointments into AthenaHealth EHR
- Handled busy multi-line telephone system and directed visitors to the appropriate staff
- Certified Patient Service Specialist - 5 years
- Developed New Hire Training - 5 years
Customer Service Representative
Providers Plus, Inc, Sysco Hampton Roads
Chesapeake, VA
- Processed orders along with creating spreadsheets and documents daily
- Developed personal relationships with clients
- Multi-tasked in a high-volume office setting
- Verified patient eligibility, coordinated patient appointments and maintained confidentiality of PHI.
Education
Advanced Studies Diploma -
Churchland High School
06.2002
Skills
- Inbound phone call management
- Resolving issues
- Call center operations
- Call controlling
- Data entry
- Customer communications
- Training and development
- Providing customer support
- Call documentation skills
- Training experience
Certification
Certified Patient Service Specialist
Timeline
Call Center Representative (Team Lead)
Virginia Eye Consultants
Patient Care Coordinator
Wagner Macula and Retina Center
Customer Service Representative
Providers Plus, Inc, Sysco Hampton Roads
Advanced Studies Diploma -
Churchland High School
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