Open To Work
Alexis Bell
Garland,TX
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs
Overview
14
14
years of professional experience
Work History
Roadside Assistance Call Center Representative
AAA AUTOCLUB
02.2024 - 02.2026
- Handled high-volume inbound calls (up to 150 per shift) while meeting a 120-second average call time metric.
- Dispatched roadside services and directed drivers to service routes based on location, availability, and urgency.
- Processed membership payments and additional service charges, created work orders, and monitored unresolved service tickets.
- Responded to emergency and high-priority calls, coordinating roadside assistance and contacting emergency services when necessary while following updated policies and procedures.
Tech Lead
CELLSHOP360
01.2023 - 01.2024
- Evaluated systems to identify and locate system malfunctions using visual, manual and computer assisted diagnostic approaches in a team or solo environment.
- Controlled inventory, forecast stock requirements, and order new parts and supplies as needed.
- Created detailed estimates and accurate work documentation, factoring in labor costs and materials needed to successfully complete any repair.
- Executed daily operations of setting appointments.
Customer Service Specialist
GENPACT
07.2018 - 06.2023
- Maintained meticulous records of claims while effectively handling phone inquiries, emails, and 3-6 concurrent chat interactions.
- Remain professional and empathetic toward clients while providing technical support.
- Resolved client's inquiries and recommended appropriate solutions.
- High problem-solving and organizational skills to meet daily and weekly quotas.
Claims Processor
Willis Tower Watson
06.2012 - 06.2018
- Utilize appropriate claims tools to assess damages fully and accurately while unscripted.
- Outstanding proficiency and multi-task with different software.
- Handling high volume inbound calls and making outbound calls to customers and claimants.
- Processed and adjudicated claims with precision to ensure timely resolution.
- Reviewed documentation for accuracy, identifying discrepancies and initiating corrective actions.
Education
Associate of Applied Science - Accounting
Waco College
03.2027
Career Focus -
Richland College
Dallas, TX01.2011
Skills
- Call Center Operations
- Roadside Assistance Dispatch
- Emergency Call Handling
- Claims Processing
- Customer Service Support
- Payment Processing
- High-Volume Call Management
- Microsoft Outlook & Teams
- GPS / Map Navigation
- Ticket Escalation
- Data entry
- Technical problem solving
- Multitasking Abilities
Timeline
Roadside Assistance Call Center Representative
AAA AUTOCLUB
02.2024 - 02.2026
Tech Lead
CELLSHOP360
01.2023 - 01.2024
Customer Service Specialist
GENPACT
07.2018 - 06.2023
Claims Processor
Willis Tower Watson
06.2012 - 06.2018
Associate of Applied Science - Accounting
Waco College
Career Focus -
Richland College