Jeri L Dockery
Dallas,NC
Summary
Organized, reliable, and experienced in managing day-to-day operations, maintaining records, and providing excellent customer service in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
Perishable Employee
Foodlion Grocery Store
Hickory
10.2023 - 04.2024
- Assist customers with finding items.
- Document inventory and sales.
- Prepare and organize inventory.
- Unload supplies, and restock the shelves.
- Change pricing.
- Work effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Deli/Bakery Associate
Food Lion
Lincolnton, NC
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Stored food in designated containers and storage areas to prevent spoilage.
- Weighed and wrapped various deli items, or place it directly in carry out containers for service to patrons.
- Took and record temperature of food and food storage areas, such as refrigerators and freezers.
- Prepare a variety of foods, such as meats, vegetables, or desserts, according to supervisors’ instructions, following approved procedures.
- Kept records of the quantities of food used.
- Employment Type: Full Time (30 Hours or More)
Castlight Representive
C3i Solutions, An HCL Technologies
Kings Mountain, NC
- Managed patient inquiries, providing accurate information on services and procedures.
- Assisted in scheduling appointments, optimizing clinic workflow and patient access.
- Maintained detailed records in electronic health record systems for compliance and accuracy.
- Educated patients on insurance options, enhancing understanding of coverage benefits.
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
- Supported patients throughout their healthcare journey by connecting them with appropriate resources both inside and outside the organization.
- Obtained patient information to properly record and document demographics and medical histories.
- Assisted patients in understanding how insurance coverage works and calculated copays.
Telephone Service Representative
Gastonia Police Station
Gastonia, NC
- Delivered prepared sales talks, reading from scripts that described products or services, to make a donation.
- Contacted businesses or private individuals by telephone to request donations for charitable causes. Obtained customer information such as name, address, and payment method, and entered information into computers.
- Adjusted donation scripts to better target the needs and interests of specific individuals.
- Answered telephone calls from potential customers who have been solicited through advertisements.
- Telephone or write letters to respond to correspondence from customers or to follow up initial donor contacts.
- Maintained records of contacts, accounts, and orders.
- Conducted client or market surveys to obtain information about potential customers.
- Employment Type: Full Time (30 Hours or More)
Retail Loss Prevention Specialist
Ross Dress For Less
Gastonia, NC
- Investigated known or suspected internal theft, external theft, or vendor fraud.
- Implemented or monitored processes to reduce property or financial losses.
- Identified and reported merchandise or stock shortages.
- Maintained documentation or reports on security-related incidents or investigations.
- Apprehended shoplifters in accordance with guidelines.
- Verified proper functioning of physical security systems, such as closed-circuit televisions, alarms, sensor tag systems, or locks.
- Identified and reported safety concerns to maintain a safe shopping and working environment.
- Conducted store audits to identify problem areas or procedural deficiencies.
- Prepared written reports on investigations.
- Conducted employee background investigations and reviewed reports with operational or human resources managers.
- Employment Type: Full Time (30 Hours or More)
Education
Associate's Degree - Graphic Design
Gaston College
NCHigh School Diploma - General High School Curriculum
North Gaston High School
NCSkills
- De-escalation techniques
- Goal oriented
- Call center customer service
- Cash handling
- Customer support
- Data entry
- Appointment scheduling
- Building rapport
- Organizational skills
- Adaptability and flexibility
- Teamwork and collaboration
Timeline
Perishable Employee
Foodlion Grocery Store
10.2023 - 04.2024
Deli/Bakery Associate
Food Lion
Telephone Service Representative
Gastonia Police Station
Retail Loss Prevention Specialist
Ross Dress For Less
Associate's Degree - Graphic Design
Gaston College
High School Diploma - General High School Curriculum
North Gaston High School
Castlight Representive
C3i Solutions, An HCL Technologies