Proficient Information Technology System(s) Manager. A top achiever with a proven track record of meeting and exceeding performance expectations in fast-paced business settings. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Offering more than 15 years of experience user support and team leadership in matrix organizations. Skilled in user support to excel in a customer-focused environment.
Hi, I’m
Jeri Mobley
Bloomington,IN
Summary
Overview
15
years of professional experience
Work History
Solution Tree
IT System Specialist
06.2023 - 10.2023
Job overview
- Plan and execute system upgrades, patches, and migrations by leveraging change management expertise to minimize impact on 350+ end-users
- Minimize downtime of IT systems by collaborating with IT Managers and System Administrators to uphold the health of IT infrastructure
- Monitor performance, availability, and security of IT systems using network management and troubleshooting skills to support servers (local and cloud), networks, databases, and applications
- Safeguard sensitive data by establishing and enforcing robust IT system security protocols to deter unauthorized access
- Manage and support the company's point-of-sale system using technical proficiency to ensure smooth transactions, excellent customer service, and secure payment processing
- Resolved escalated technical issues promptly by serving as tier 2 support to enhance user experience.
Exelead/Milliporesigma
IT Helpdesk Associate
05.2022 - 01.2023
Job overview
- Provided technical support to 650 end-users daily by assisting with hardware and software issues promptly to maximize user experience
- Created a knowledge repository by documenting support requests, resolutions, and standard operating procedures for future reference
- Streamlined workflow using helpdesk software to create, track, and manage support tickets.
Insight Global/USA Track & Field
Project Manager (Contract)
09.2021 - 03.2022
Job overview
- Increased scalability by collaborating on project-based initiatives to facilitate the migrating of phone systems, storage systems, and Active Directory to cloud-based solutions
- Strengthened organizational security posture by supporting Active Directory upgrades to reduce vulnerability
- Drafted detailed reports using excellent written communication to capture and relay project progress to stakeholders to promote decision-making.
Ivy Tech Community College
IT Director
08.2020 - 08.2021
Job overview
- Supervised 21 technical staff by leveraging leadership skills to ensure adherence to the standard operating procedures and best practices
- Championed continuous service improvement by obtaining, analyzing, and incorporating client feedback to drive customer service excellence
- Handled recruitment procedures by using evidence-based assessment to evaluate the accomplishments, credibility, and organizational fit of prospective candidates.
TEK Systems
Business Applications Information Analyst
08.2018 - 06.2019
Job overview
- Accomplished system maintenance, software updates, patches, and configurations for 4 departments by leveraging prioritization and multitasking to execute multiple tasks concurrently
- Improved expense management by providing Chrome River support to optimize reporting, reimbursement, and approval procedures
- Prioritized user requests using solar ticket support to increase efficiency in customer service delivery.
General Motors
Production Supervisor/Material Flow Coordinator/IT Client Support
10.2012 - 06.2018
Job overview
- Maintained data accuracy within the ERP system by identifying and addressing software issues promptly to reduce system downtime
- Decreased errors in order fulfillment by creating and billing out shipping documents to streamline the order process
- Mitigated risks associated with data loss and system failures by maintaining backup systems to guarantee business continuity.
Carlisle Industrial Brake and Friction
IT Support Specialist/Executive Administrator
04.2010 - 05.2012
Job overview
- Audited the Oracle system and Oracle listener using knowledge of database security auditing techniques to identify vulnerabilities, unauthorized access, and suspicious activities
- Implemented and managed fraud protection systems by leveraging a 3-way match approach to fortify security and prevent fraudulent activities
- Established a resilient framework for business processes through proactive disaster recovery procedures to maintain operational stability.
Education
Indiana Wesleyan University Indianapolis, IN
Master of Science from Strategic Management
04.2013
University Overview
Indiana Wesleyan University Indianapolis, IN
Bachelor of Science from Business Information Systems/Bridge Program CIT
08.2011
University Overview
Ivy Tech Community College Bloomington, IN
Associate of Applied Science from Office Administration/ Software Concentration
05.2008
University Overview
Skills
- Software Development Lifecycle
- Enterprise Resource Planning
- Project Management
- Troubleshooting
- Stakeholder Management
- Interpersonal, Oral, and Written Communication
- Hardware troubleshooting
- Application support
- Incident Management
- Backup Strategies
- End-User Training
- Mobile Device Management
- Software Development
- Disaster Recovery
- Information Security
- ITIL Processes
- Cybersecurity Measures
- Software Installation
- Hardware and Software Repair
- Data Backup
- Support Services
- Root Cause Analysis
- User Training
- VPN configurations
- IT best practice framework expertise
- Helpdesk administration
- Component Installation
- SOX Compliance /Audits
Websites
Timeline
IT System Specialist
Solution Tree
06.2023 - 10.2023
IT Helpdesk Associate
Exelead/Milliporesigma
05.2022 - 01.2023
Project Manager (Contract)
Insight Global/USA Track & Field
09.2021 - 03.2022
IT Director
Ivy Tech Community College
08.2020 - 08.2021
Business Applications Information Analyst
TEK Systems
08.2018 - 06.2019
Production Supervisor/Material Flow Coordinator/IT Client Support
General Motors
10.2012 - 06.2018
IT Support Specialist/Executive Administrator
Carlisle Industrial Brake and Friction
04.2010 - 05.2012
Indiana Wesleyan University
Master of Science from Strategic Management
Indiana Wesleyan University
Bachelor of Science from Business Information Systems/Bridge Program CIT
Ivy Tech Community College
Associate of Applied Science from Office Administration/ Software Concentration
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