Jerica Morales

Served as supervisor in customer service department.

• Resolved escalated customer complaints with effective communication strategies.
• Implemented new processes to enhance service delivery and customer satisfaction.
• Supervised customer service team to ensure high-quality support.
• Managed scheduling and staffing to meet operational demands efficiently.
• Evaluated employee job performance and motivated staff to improve productivity.
• Provided guidance and support to junior customer service representatives, including coaching and mentoring.
• Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
• Issued work schedules, duty assignments and deadlines.

• Assisted customers with inquiries and resolved issues promptly.
• Operated cash register and processed transactions accurately.
• Provided customers with in-depth knowledge of product offerings and promotions, driving informed purchasing decisions.
• Worked collaboratively with team members to streamline daily operations, improving overall service efficiency.
• Resolved customer complaints with empathy and professionalism, enhancing customer satisfaction.
• Processed customer returns, exchanges, and refunds efficiently.
• Resolved customer inquiries in a timely manner.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Managed daily operations of the food service department, ensuring compliance with health and safety standards.
• Conducted regular meetings with food service personnel to discuss operational issues and ensure efficient workflow.
• Trained and oriented food service employees to perform with excellence, managed day-to-day activities of subordinates and assigned responsibility for ongoing specialization areas.