Jeridia Nash
Palm Bay,FL
Summary
Customer-oriented driver offers several years of experience in environment. Successful at route planning and navigation to complete smooth, on-time deliveries. Dependable professional committed to customer service and upholding safety standards.
Overview
15
15
years of professional experience
Work History
ASL Driver
Waste Managment
Melbourne, FL
01.2024 - Current
- Operated waste collection truck to pick up and transport garbage, recyclable materials, and yard waste from residential areas.
- Adhered to all safety regulations while operating truck according to local driving laws.
- Emptied containers into hopper on back of truck using hand tools and and or mechanical lift device.
- Cleaned compactor area after emptying containers at transfer station.
- Inspected trucks daily to ensure proper functioning of brakes, lights, signals, and other safety equipment.
- Adhered to all company policies regarding waste handling procedures and customer service standards.
- Assisted customers with questions or complaints related to services provided.
- Checked container contents for prohibited items before collecting them.
- Conducted regular inspections of assigned equipment and reported any issues promptly.
- Observed traffic laws while maneuvering through congested streets.
- Followed established routes in order to collect trash efficiently.
Transit Bus Operator
Pace Suburban Bus
Melrose Park, IL
03.2018 - 08.2023
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Made sure wheelchair lifts were functioning properly before each trip began.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Managed time effectively by arriving at stops on schedule according to route times.
- Adhered to all traffic laws including speed limits, stop signs, signals.
- Communicated regularly with dispatch personnel via two-way radio systems.
- Maintained professional demeanor when dealing with difficult customers or situations.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Resolved conflicts between passengers in a professional manner when necessary.
- Kept an eye out for suspicious activity or unattended items on board the bus.
- Maintained a clean interior of the bus by sweeping and removing debris between runs.
- Assisted customers in locating information about destinations or connecting routes.
- Computed fares accurately using onboard ticket machines or cash payments.
CSM/Dispatcher
First Transit
Glen Ellyn, IL
09.2015 - 03.2018
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Developed and implemented strategies for providing excellent customer service experience.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Developed policies and procedures related to customer service operations.
Cargo Agent
Staffmark Temp Service
Chicago, IL
09.2014 - 02.2015
- Provided customer service in accordance with company policies and procedures.
- Developed relationships with vendors in order to secure competitive rates for shipping services.
- Created labels that accurately identified packages by content type, origin and destination locations .
- Organized freight according to destination requirements and established timelines for deliveries.
- Communicated effectively with truck drivers regarding pickup and delivery schedules.
- Ensured accurate data entry into computer systems related to cargo tracking information.
- Processed payments from customers for shipping services rendered.
Residential Home Manager
Ray Graham Association
Addison, IL
06.2009 - 07.2014
- Collaborated with counselors to develop counseling programs that addressed student needs.
- Developed and deepened relationships with residents and fellow staff.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Conversed with residents to promote social interaction and reinforce positive behaviors.
- Resolved concerns regarding staff, residents, and care to maintain standards throughout group home.
- Encouraged residents to independently interact with others, make decisions and participate in community activities.
Education
Associate of Science - Health Human Services
Ultimate Medical Academy - Clearwater
Clearwater, FL06-2025
Skills
- Materials Transport
- DOT Compliance
- Vehicle Inspection
- Route Determination
- Punctual and Reliable
- Accident Prevention
- Valid Driver's License
- CDL License
- Time Management
- Customer rapport
- Customer Service
Timeline
ASL Driver
Waste Managment
01.2024 - Current
Transit Bus Operator
Pace Suburban Bus
03.2018 - 08.2023
CSM/Dispatcher
First Transit
09.2015 - 03.2018
Cargo Agent
Staffmark Temp Service
09.2014 - 02.2015
Residential Home Manager
Ray Graham Association
06.2009 - 07.2014
Associate of Science - Health Human Services
Ultimate Medical Academy - Clearwater