Jerika Dudley
Summary
To secure a challenging position that allows for professional growth, utilizing my skills and experience in a dynamic and innovative banking environment.
Overview
12
12
years of professional experience
Work History
Home Equity Services Specialist
Bank of America
01.2020 - 07.2023
- Contact and relationship building with clients
- Thoroughly reviewing documentation such as title, home insurance policies, mortgage statements, and HOA information
- Conducting verbal verification of mortgages
- Routine transactions for loans
- Documents loan history
- Respond to customer, investor, or other third-party inquiries
- Researches and prepares documentation
- Analyzes requests according to established guidelines
- Determines appropriate course of action
Senior Credit Specialist
Bank of America
08.2023 - Current
- Streamlined credit application processes for increased efficiency and faster response times.
- Enhanced customer relationships through diligent account management and prompt resolution of issues.
- Consistently met or exceeded performance metrics, contributing to overall department success.
- Negotiated payment arrangements with customers experiencing financial difficulties, minimizing loss exposure for the company.
- Effectively managed high-risk accounts, mitigating potential losses through strategic action plans and negotiations.
- Improved credit decision accuracy by conducting thorough financial analysis and risk assessments.
- Mentored junior credit representatives, providing guidance and support for their professional development.
- Assisted in the development of new credit products tailored to specific market segments, driving revenue growth.
- Developed customized credit solutions to meet unique client needs while managing risk effectively.
- Ensured accurate record keeping by maintaining up-to-date files on all assigned accounts.
- Maintained compliance with company policies and industry regulations through meticulous attention to detail.
- Provided exceptional customer service, addressing inquiries and resolving disputes in a timely manner.
- Contributed to cross-functional projects, working collaboratively with colleagues from various departments.
Branch Sales and Service Support Associate
PNC Financial Services
01.2017 - 01.2019
- Skilled in personal and business account opening, ensuring all necessary documentation is collected and reviewed accurately
- Conducts new account reviews to assess customer needs and recommend appropriate banking solutions
- Performs account wellness reviews to identify opportunities for improvement and provide personalized recommendations
- Proficient in account maintenance tasks, such as updating customer information and processing account transactions
- Demonstrated ability in product selecting and referring, matching customers with suitable banking products and services
- Experienced in handling credit and loan applications, ensuring thorough review and submission of required documents
- Knowledgeable in loan closing procedures, overseeing the finalization of loan agreements and documentation.
Store Manager
Metro PCS
01.2015 - 01.2017
- Proficient in ordering inventory stock and maintaining accurate records
- Skilled in effectively managing inventory to ensure availability of products and minimize stockouts
- Demonstrated expertise in accessory/retail sales, consistently meeting or exceeding sales targets
- Experienced in advanced phone activation and providing phone guided instruction to customers
- Proven ability to train and mentor new employees, ensuring they are equipped with necessary skills and knowledge
- Proficient in schedule making, effectively coordinating shifts and optimizing staffing levels for optimal operational efficiency.
Processing Agent
Education At Work
01.2013 - 01.2015
- Handles customer accounts and processes new orders for AT&T's landline, cable, and internet services
- Played a key role in the launch of Apple's iPhone 6 Pineapple Project
- Responsible for database approval for i-Wireless mobile phone
- Activates and deactivates AT&T's mobile phones and Apple's iPhone 6
- Provides customer service as a representative and offers floor support
- Assists in training new employees.
Education
Business Operations Management
UC Blue Ash
01.2017
Skills
- Customer support
- Workflow management
- Sales support
- Service delivery optimization
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
- Multitasking and organization
- Excellent communication
- Computer skills
- Handling customer complaints
- Team collaboration
- Data entry
References
Chris Jones- Operations Manager
(513)748-1241
Timeline
Senior Credit Specialist
Bank of America
08.2023 - Current
Home Equity Services Specialist
Bank of America
01.2020 - 07.2023
Branch Sales and Service Support Associate
PNC Financial Services
01.2017 - 01.2019
Store Manager
Metro PCS
01.2015 - 01.2017
Processing Agent
Education At Work
01.2013 - 01.2015
Business Operations Management
UC Blue Ash