Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAEJAH STURGES

Kings Mountain,NC

Summary

Experienced professional with expertise in streamlining processes and optimizing productivity. Demonstrated ability to lead cross-functional teams and implement innovative solutions. Committed to achieving organizational goals through effective communication and strategic execution.

Overview

6
6
years of professional experience

Work History

Home Service Specialist (Home Equity Department)

Bank of America
Charlotte, NC
03.2022 - 05.2024
  • Functioned as central contact for all customer-related loan application matters.
  • Delivered prompt updates on loan status, enhancing customer experience.
  • Addressed inquiry calls in alignment with customer disclosure guidelines.
  • Managed home loan application processes, guiding customers in document collection.

Home Service Specialist (First Mortgage Department)

Bank of America
Charlotte, NC
08.2021 - 03.2022
  • Served as main liaison for loan officers, ensuring effective information exchange.
  • Conducted thorough reviews of home appraisals prior to submission to Appraisal Team.
  • Checked and validated loan application details for compliance.
  • Managed processing of necessary paperwork and organized borrower information within lending bank.

Teacher’s Assistant

University of Child Development Center
Charlotte, NC
09.2019 - 08.2021
  • Responsible for caring for infants, toddlers and young children in various environments.
  • Organize activities and implement a curriculum that allows children to learn about the world and explore their interests, including reading, teaching letters, colors and numbers.
  • Keep records of children’s progress, routines, and interests. Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime.
  • Watch for signs of emotional or developmental problems in children and bring potential problems to the attention of parents or guardians

Extraction

Bank Of America Processing Center
Windsor, CT
04.2019 - 06.2019
  • Seasonal position working as team to sort and process checks and w2s to send out to the IRS
  • Opened sorted and inspected all incoming and outgoing mail to ensure things were intact and going to the correct recipient
  • Managed heavy work load of mail that needed to be sent out by in a timely fashion

Sales Associate

Lady Foot Locker
New Britain, CT
11.2018 - 02.2019
  • Seasonal position balancing sales to make sure the company reaches its sales goals also, making sure to assist customers and give them what they need, working as a team and connecting with customers
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Assisted and educated customers on merchandise and service offerings, including answering questions about company policies
  • Stocked shelves, supplies and organized displays to focus customer attention on specific items

Education

First Aid Certification - undefined

American Red Cross
Charlotte, NC
01.2020

Certified - Infant/Toddler Safe Sleep and SIDS Risk Reduction in Child Care (ITS-SIDS)

North Carolina Department of Health and Human Services
Charlotte, NC
01.2019

High School Diploma -

Mallard Creek High School
Charlotte, NC
06.2018

Skills

  • Data entry expertise
  • Microsoft Office Suite knowledge
  • Google Docs proficiency
  • Time efficiency skills
  • Team-oriented mindset
  • Detail-focused work ethic
  • Merchandising knowledge base
  • Relationship development skills
  • Customer service proficiency
  • Friendly personality traits
  • Listening proficiency
  • Self-motivated energy

Timeline

Home Service Specialist (Home Equity Department)

Bank of America
03.2022 - 05.2024

Home Service Specialist (First Mortgage Department)

Bank of America
08.2021 - 03.2022

Teacher’s Assistant

University of Child Development Center
09.2019 - 08.2021

Extraction

Bank Of America Processing Center
04.2019 - 06.2019

Sales Associate

Lady Foot Locker
11.2018 - 02.2019

First Aid Certification - undefined

American Red Cross

Certified - Infant/Toddler Safe Sleep and SIDS Risk Reduction in Child Care (ITS-SIDS)

North Carolina Department of Health and Human Services

High School Diploma -

Mallard Creek High School
TAEJAH STURGES