TAEJAH STURGES
Kings Mountain,NC
Summary
Experienced professional with expertise in streamlining processes and optimizing productivity. Demonstrated ability to lead cross-functional teams and implement innovative solutions. Committed to achieving organizational goals through effective communication and strategic execution.
Overview
6
6
years of professional experience
Work History
Home Service Specialist (Home Equity Department)
Bank of America
Charlotte, NC
03.2022 - 05.2024
- Functioned as central contact for all customer-related loan application matters.
- Delivered prompt updates on loan status, enhancing customer experience.
- Addressed inquiry calls in alignment with customer disclosure guidelines.
- Managed home loan application processes, guiding customers in document collection.
Home Service Specialist (First Mortgage Department)
Bank of America
Charlotte, NC
08.2021 - 03.2022
- Served as main liaison for loan officers, ensuring effective information exchange.
- Conducted thorough reviews of home appraisals prior to submission to Appraisal Team.
- Checked and validated loan application details for compliance.
- Managed processing of necessary paperwork and organized borrower information within lending bank.
Teacher’s Assistant
University of Child Development Center
Charlotte, NC
09.2019 - 08.2021
- Responsible for caring for infants, toddlers and young children in various environments.
- Organize activities and implement a curriculum that allows children to learn about the world and explore their interests, including reading, teaching letters, colors and numbers.
- Keep records of children’s progress, routines, and interests. Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime.
- Watch for signs of emotional or developmental problems in children and bring potential problems to the attention of parents or guardians
Extraction
Bank Of America Processing Center
Windsor, CT
04.2019 - 06.2019
- Seasonal position working as team to sort and process checks and w2s to send out to the IRS
- Opened sorted and inspected all incoming and outgoing mail to ensure things were intact and going to the correct recipient
- Managed heavy work load of mail that needed to be sent out by in a timely fashion
Sales Associate
Lady Foot Locker
New Britain, CT
11.2018 - 02.2019
- Seasonal position balancing sales to make sure the company reaches its sales goals also, making sure to assist customers and give them what they need, working as a team and connecting with customers
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Assisted and educated customers on merchandise and service offerings, including answering questions about company policies
- Stocked shelves, supplies and organized displays to focus customer attention on specific items
Education
First Aid Certification - undefined
American Red Cross
Charlotte, NC01.2020
Certified - Infant/Toddler Safe Sleep and SIDS Risk Reduction in Child Care (ITS-SIDS)
North Carolina Department of Health and Human Services
Charlotte, NC01.2019
High School Diploma -
Mallard Creek High School
Charlotte, NC06.2018
Skills
- Data entry expertise
- Microsoft Office Suite knowledge
- Google Docs proficiency
- Time efficiency skills
- Team-oriented mindset
- Detail-focused work ethic
- Merchandising knowledge base
- Relationship development skills
- Customer service proficiency
- Friendly personality traits
- Listening proficiency
- Self-motivated energy
Timeline
Home Service Specialist (Home Equity Department)
Bank of America
03.2022 - 05.2024
Home Service Specialist (First Mortgage Department)
Bank of America
08.2021 - 03.2022
Teacher’s Assistant
University of Child Development Center
09.2019 - 08.2021
Extraction
Bank Of America Processing Center
04.2019 - 06.2019
Sales Associate
Lady Foot Locker
11.2018 - 02.2019
First Aid Certification - undefined
American Red Cross
Certified - Infant/Toddler Safe Sleep and SIDS Risk Reduction in Child Care (ITS-SIDS)
North Carolina Department of Health and Human Services
High School Diploma -
Mallard Creek High School