KYLE KERBY
Katy,Texas
Summary
Customer Service Specialist with a proven track record in optimizing operations at Conn's Home Plus. Demonstrated expertise in data entry and conflict resolution, effectively enhancing team morale and project efficiency. Strong computer proficiency and commitment to fostering positive customer interactions drive improved collaboration and service excellence. Seeking to leverage these skills to further enhance customer experience in a dynamic environment.
Overview
14
14
years of professional experience
Work History
Customer Service Representative(Home Improvements & Service Dispatch)
Conn's Home Plus
03.2023 - Current
- Corresponded with vendors and customers to provide project updates and address any obstacles
- Created and maintained profiles within AS400 and (RLM)Broadloom (Google Chrome) services to facilitate customer interactions and data management
- Ordered materials for projects and kept track of parts
- Provided customers with updates on service repairs and scheduled routing for the service team
- Fostered a positive team environment, boosting morale and encouraging collaborations and excellence
Delivery Driver
Marco's Pizza
10.2022 - 03.2023
- Used the computer to update or modify orders, along with calculating the price of said order
- Delivered products promptly and interacted with customers about deals and coupons
- Performed store maintenance tasks including cleaning and organization
Inventory Manager/Customer Service Representative
YULF DESIGN AND FLOORING
10.2018 - 10.2019
- Ensured customer satisfaction and resolved concerns
- Responded to customer requests for products, services and company information
- Answered customer telephone calls promptly and in appropriate manner
- Verified inventory loads against shipping papers and maintained accurate records
- Performed data entry and ensured completion of proper paperwork
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
Appraisers Assistant
Johnson Valuation, Inc.
07.2011 - 06.2018
- Reviewed files, records and documents to respond to requests
- Entered numerical data into databases in a timely and accurate manner
- Scanned and added documents to the database, maintaining file records
- Assisted with receptionist duties and research development
- Interacted with vendors, contractors, and professional services personnel
- Met with co-workers for twice weekly creativity and conflict resolution exercises
- Gained necessary experience that promoted character and skill growth
Skills
- Data Entry Expertise
- Scheduling
- Account updating
- Microsoft Excel
- Computer proficiency
- Spreadsheets
- Credit card payment processing
- Calm demeanor
- Positive and professional
- Call Center Operations
Timeline
Customer Service Representative(Home Improvements & Service Dispatch)
Conn's Home Plus
03.2023 - Current
Delivery Driver
Marco's Pizza
10.2022 - 03.2023
Inventory Manager/Customer Service Representative
YULF DESIGN AND FLOORING
10.2018 - 10.2019
Appraisers Assistant
Johnson Valuation, Inc.
07.2011 - 06.2018
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