Jerika Ivey
Naples,FL
Summary
A versatile sales professional and dedicated advocate for guest satisfaction. Thrives on engaging with customers and resolving issues. Eager to learn and open to receiving instructions and feedback, as continuous improvement is key to success. Possesses a polished demeanor and the ability to remain composed in high-stress situations, consistently responding with appropriate solutions.
Overview
3
3
years of professional experience
Work History
Guest Associate
Target
10.2021 - 03.2022
- Operated cash register, collected payments, and provided accurate change
- Helped customers find specific products, answered questions and offered product advice
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members
- Mentored new staff on correct procedures, compliance requirements and performance strategies
- Worked hard to learn required tasks quickly to maximize performance
- Built and maintained working relationships with peers and upper management
Customer Service Associate Cashier
Publix
07.2022 - 02.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
Line Cook
Fit N Fuel
01.2023 - 06.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Construction Laborer
Sand Springs Development
06.2023 - Current
- Met with customers to create a plan to achieve the wanted results.
- Follow up with customers to ensure that everything was up to their standards, and fix anything that they might want to change.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Worked independently in fast-paced environment while meeting productivity and quality expectations..
- Enhanced electrical system safety by assisting in the installation and maintenance of wiring, conduits, and fixtures.
- Assisted senior electricians in solving electrical problems and efficiently installing all the required fixtures.
Education
First Baptist Academy
Naples, Fl05.2022
Skills
- Willing to learn
- Customer Service
- Team Work
- Taking constructive criticism and applying it to become a better employee
- Listening
Timeline
Construction Laborer
Sand Springs Development
06.2023 - Current
Line Cook
Fit N Fuel
01.2023 - 06.2023
Customer Service Associate Cashier
Publix
07.2022 - 02.2023
Guest Associate
Target
10.2021 - 03.2022
First Baptist Academy