Jerika Medrano Vanderpool
Brooklyn,NY
Summary
Housing and residential services professional with experience supporting clients within NYC DHS shelter and supportive housing environments. Skilled in client intake, housing compliance, unit inspections, crisis intervention, documentation, and coordination with case management and social service teams. Committed to maintaining safety, dignity, and stability for vulnerable populations while ensuring compliance with DHS policies and procedures.
Overview
2
2
years of professional experience
Work History
Residential Specialist
Urban Resource Institute.
07.2025 - Current
- Assist with over 100 family intake, orientation, and transition into shelter.
- Support residents with housing-related concerns while maintaining DHS standards of care.
- Conduct unit inspections to ensure safety, cleanliness, and compliance with shelter policies.
- Respond to and de-escalate crisis situations, coordinating with supervisory staff and emergency services.
- Maintain accurate documentation and communication with case managers and interdisciplinary teams.
- Upheld confidentiality standards when handling sensitive resident information or discussing private matters internally among colleagues or with outside partners/providers necessary to overall care provision efforts.
Security Monitor
Urban Resource Institute
03.2025 - 07.2025
- Verified client and visitor identification in accordance with DHS access control protocols.
- Conducted routine rounds and camera monitoring to ensure resident safety.
- Identified residents in distress and promptly notified case management staff.
- Maintained detailed logs and reports to support shelter operations.
- Fostered a respectful and structured environment for residents and staff.
- Oversaw entry and exit of 200+ families, employees and visitors daily.
Security Guard
Arrow Security Corp.
08.2023 - 03.2025
- Controlled access to facilities and verified identification.
- Conducted patrols and monitored premises to ensure safety.
- Completed 10-99 and incident reports in compliance with site protocols.
- Responded to disturbances and emergencies in a calm, professional manner.
Education
High School Diploma -
New Vision Charter High School For Humanities
The Bronx, NY06-2019
Skills
- Compliance with safety regulations
- Client intake and orientation
- Clear and concise communication
- Conflict resolution skills
- Resident monitoring
- Teamwork and collaboration
- Detail-oriented approach
- Dependable performance
- Bilingual
- Proficient in CARES, DSS Absorb, Ultipro, Excell, Outlook and Microsoft Word
Languages
Spanish
Native or Bilingual
Timeline
Residential Specialist
Urban Resource Institute.
07.2025 - Current
Security Monitor
Urban Resource Institute
03.2025 - 07.2025
Security Guard
Arrow Security Corp.
08.2023 - 03.2025
High School Diploma -
New Vision Charter High School For Humanities