Stephanie Weston
Mentor,OH
Summary
Proactive Residential Specialist and Sales Professional with extensive experience in customer engagement, team management, and wellness monitoring. Skilled in cross-selling, issue resolution, and policy enforcement. Bringing a blend of strong interpersonal communication and adept problem-solving abilities to foster a positive and productive environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Residential Specialist
Signature Health
06.2024 - Current
- Promoted resident well-being by conducting wellness checks, identifying potential issues early on for proper intervention.
- Provided ongoing safety and support for dual diagnosis residents, ensuring they felt motivated in their recovery as well as for the future.
- Cultivated strong relationships with local resources, connecting residents to essential services within the community as needed.
Hair Stylist Sales Associate
Lady Janes Haircuts for Men
06.2016 - 05.2017
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Built long-lasting customer relationships through attentive service and consistent followups.
Store Manager
Subway
07.2015 - 05.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Salon Manager
Great Clips
11.2013 - 05.2014
- Gathered feedback from clients to provide pleasant salon experience.
- Collaborated with Salon Manager in organizing successful promotional events that attracted new clients to the salon.
- Provided constructive feedback to stylists and technicians, fostering an environment of continuous improvement and skill development.
- Took the overall culture and efficiency that Great Clips incorporates in it's stylists as well as my personal styling abilities to help any unsatisfied customers want to return again and again.
Hair Stylist
Ladies and Gentlemen Salon and Day Spa
07.2009 - 10.2013
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Educated customers on products to maximize benefits.
Education
Early Childhood Special Education
Lakeland Community College
Willoughby, OHCosmetology Management And Educators Certificate -
Brown Aveda Institute Cosmetology
Mentor OH06.2009
High School Diploma -
Willoughby South High School
Willoughby, OH06.2008
Skills
- Safety policies and procedures
- Written and verbal communication
- Fair Housing Regulations
- Medication Administration
- Safety oversight
- Interpersonal and written communication
- Issue Resolution
- Medication Supervision
- Residential Marketing
- Policy Enforcement
- Behavior monitoring
- Crisis Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
Certification
American Heart Association -CPR and BLS Certification
CPI Certification
American Heart Association- First Aid Certification
Timeline
Residential Specialist
Signature Health
06.2024 - Current
Hair Stylist Sales Associate
Lady Janes Haircuts for Men
06.2016 - 05.2017
Store Manager
Subway
07.2015 - 05.2016
Assistant Salon Manager
Great Clips
11.2013 - 05.2014
Hair Stylist
Ladies and Gentlemen Salon and Day Spa
07.2009 - 10.2013
Early Childhood Special Education
Lakeland Community College
Cosmetology Management And Educators Certificate -
Brown Aveda Institute Cosmetology
High School Diploma -
Willoughby South High School