Jeril Jose
San Diego,CA
Summary
LOGISTICS AND OPERATIONS MANAGER
Accomplished E-Commerce Operations and logistics executive with a proven track record of success. Led and managed the implementation of online channels across the MENA region, achieving significant improvements in delivery performance and customer satisfaction. Orchestrated cross-border shipments, oversaw large-scale ware- housing operations, and maintained exceptionally high inventory accuracy. Proficient in Oracle Warehouse Management System (WMS), overseeing extensive SKUs across multiple warehouses. Adept in CRM, GDMS, and POD/PDT operations. Managed de- livery logistics for diverse customer segments, including direct, online, and showroom replenishment. Collaborated with customs, finance, and transport teams to ensure seamless operations. Additionally, demonstrated strong capabilities as an Administration Officer and Admin Assistant, excelling in customer service, organizational management, and workflow enhancements.
Overview
4
4
years of professional experience
Work History
Ecommerce Logistics Executive
The Homecentre
Dubai
07.2017 - 08.2018
- Managed E-Commerce operations and fulfillment center for online store
- Lead role in terms of operations in rolling out and implementation of online channel across MENA region
- Developed SOP and perform cross border shipments across GCC from regional fulfillment Centre
- Improved delivery performance to 93% as closure in first time and enhanced customer satisfaction
- Monitor inventory accuracy and maintained over 99.5% picking accuracy on- line with WMS stock in DCs
- Inventory Management and Warehousing Operations for 596000 sq ft Furniture & 193000 sq ft Household in Oracle Warehouse Management System (WMS) enabled warehouses with 12000+ SKUs
- E-Commerce operations lead for testing, UAT, training and practical implementation on with Omni channel features.
- Versatile in CRM, GDMS (Global Delivery Management System) and POD/PDT operations
- Scheduling and managing delivery trucks for 500+ direct customers, 200+ online customers and 17 showroom replenishment daily
Administrative Assistant, Grocer
The Market
Sydney, NSW
04.2014 - 09.2016
- Managed diverse telephone enquiries promptly and effectively, ensuring customer satisfaction
- Coordinated import/export activities, liaising with custom agents, vendors and production team
- Efficiently handled paperwork for orders and ensured timely delivery of goods
- Managed department budgets and generated financial reports for management review
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes
- Engaged customers and provided very high level of service and support, helping find desired products and items
- Maintained product catalogue, managed pricing updates, and take pictures of the new products and upload it on the website.
- Managed sales and purchase orders, collaborated with the internal teams and interacted with our vendors and logistics partners.
Education
Master of Engineering studies - undefined
University Of Technology
06.2014
Master of Engineering Management - Electrical and Electronics Engineering
University of Technology
05.2013
Electrical And Electronics Engineering - Engineering
Mahatma Gandhi University
Kerala. India02.2011
Skills
- Communication Skills
- Ability to Work Under Pressure
- Adaptability
- Microsoft Office
- Ability to Multitask
- Effective Time Management
- Advance Analytical Thinking Skill
- Critical thinking and problem solving
- Team leadership
- Third-party logistics
- Project Management
- Data analysis
- Vendor relations
- Planning and Coordination
- Database Management
- Customer and client relations
- Administrative support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Ecommerce Logistics Executive
The Homecentre
07.2017 - 08.2018
Administrative Assistant, Grocer
The Market
04.2014 - 09.2016
Master of Engineering studies - undefined
University Of Technology
Master of Engineering Management - Electrical and Electronics Engineering
University of Technology
Electrical And Electronics Engineering - Engineering
Mahatma Gandhi University
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