Jerina Lakra
Lodi,NJ
Summary
Proven to excel in high-stress environments, I leveraged my problem-solving skills and customer service expertise at Bloomingdale's to consistently meet monthly sales targets. As a dedicated Sales Associate, I enhanced customer satisfaction and loyalty, while my adeptness at cash register operation streamlined transactions. My approach not only fostered team growth at Bed and Bath and Beyond but also ensured a customer-centric focus.
Experienced with managing classroom dynamics and fostering student engagement. Utilizes effective communication and organizational skills to support diverse learning environments. Knowledge of classroom management techniques and instructional methods to ensure productive educational experience.
Student-focused Substitute Teacher accomplished in managing classrooms and delivering lessons. Careful about following teachers' plans and maintaining discipline. Offers great computer skills and solid understanding of classroom technology.
Organized and detail-oriented individual with proven ability to effectively manage and motivate student learning. Collaborates with fellow professionals to promote stimulating learning environment. Offers strong organizational and student engagement skills.
Overview
12
12
years of professional experience
Work History
Certified Substitute Teacher
Bergen Art and Science Charter Middle School
09.2021 - Current
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Implemented prepared lesson plans in established classrooms.
- Led classroom activities for play-based and immersive learning.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Established clear expectations and consistent routines for classroom management, resulting in reduced behavioral issues.
- Utilized technology to enhance student education and grasp of materials.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Completed documentation of attendance, grades, and other required details.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted students in mastering subject material and preparing for tests.
Costumer Service Supervisor
Bed Bath & Beyond
05.2017 - 06.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store
- Used in-store system to locate inventory and place special orders for customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Engaged in friendly conversation with customer to better uncover individual
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Sales Associate
Bloomingdale's
05.2013 - 03.2017
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions
- Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Listened to customer needs and desires to identify and recommend optimal products.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Nursing Assistant - Nursing Practice
Bergen Community College
Hackensack, NJ08.2019
Skills
- Transaction Processing Skills
- Effective Time Management
- Service Excellence
- Organizational growth
- Parent-teacher communication
- Student engagement
- Classroom safety
- Behavior modeling
- Project-based learning
- Academic support
- Instructional materials
- Hands-on activities
- Smartboard technology
- Classroom organization
- Health and safety
- Positive reinforcement
- Behavior management
- Multi-subject instruction
- Student records management
- Mathematics instruction
- Reporting and documenting
- Organization skills
- Teamwork and collaboration
- Problem-solving abilities
- Active listening
- Classroom and activity supervision
Timeline
Certified Substitute Teacher
Bergen Art and Science Charter Middle School
09.2021 - Current
Costumer Service Supervisor
Bed Bath & Beyond
05.2017 - 06.2022
Sales Associate
Bloomingdale's
05.2013 - 03.2017
Nursing Assistant - Nursing Practice
Bergen Community College
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