Jerish Kocheril Joseph
Newburgh,IN
Summary
Experienced professional seeking a role in a dynamic company to improve customer satisfaction and drive profitability. Dedicated to expanding expertise in delivering top-notch products and services to contribute to organizational success. Passionate about achieving excellence and growth in a collaborative, innovative, customer-centric work environment. Committed to making a positive impact through contributions and professional development.
Overview
24
24
years of professional experience
Work History
Merchandise Associate
Sam's Club
Owensboro, KY
07.2024 - 05.2025
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Updated signage and price tags to reflect current sales.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
Food Service Supervisor
Armed Forces officers club and hotel
Abu Dhabi, U A E
11.2015 - 05.2017
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Kept guest and work areas clean, organized, and sanitized per established standards.
Catering Officer
U S Embassy Baghdad (Renaissance Services SAOG)
Baghdad
01.2010 - 01.2011
- Oversee, direct, and train more than 240 employees on daily basis.
- Ensure all Standard of the TB MED 530 and company standard are properly being followed throughout the shift.
- Provide constant innovation to motivate staff to take ownership role with the company and to provide excellent customer service.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Hygiene Officer (Food Service)
US Army (Renaissance Services SAOG)
US Army Base. Tikrit, Iraq
01.2005 - 01.2010
- Oversee, direct, and train more than 250 employees on daily basis.
- Ensure all Standard of the TB MED 530 and company standard are properly being followed throughout the shift.
- Provide constant innovation to motivate staff to take ownership role with the company and to provide excellent customer service.
- Ensure all staffs are following sanitation standards set by the company.
- Ensure proper temperatures on all products by performing hourly checklist and providing staff with checklist.
- Follow up on staff to ensure proper temperatures are being recorded.
- Train staff on proper equipment cleaning and sanitation.
- Created checklist for equipment cleaning and detail cleaning duties.
- Follow up on task to ensure proper procedures are being followed.
- Provide continuing workshop to provide information on sanitation and safety on performing a task.
- Monitor food production and progressive cooking methods with chef to ensure hot food served hot and cold food served cold.
Kitchen Steward
US Army Base
Baghdad
07.2003 - 01.2005
- As a kitchen steward following sanitation standard set by company and TB MED 530 Team work is first priority.
- Keep kitchen clean and tidy.
- All equipment sanitized by three bucket system Wash. Rinse. Sanitize all pot and pan.
- Communicate with supervisor about new task.
Housekeeping
Capt. Lobo Beach holiday Resort
India
01.2002 - 01.2003
- Providing Exceptional customer service to guest.
- Provided a 100% guest first Environment.
- Motivate and delegate staff to achieve company’s goals to Increase profitability and customer satisfaction.
- Daily book keeping and deposits.
Bartender/Server
DD Retreat Center
India
01.2001 - 01.2002
- Provided excellent Customer Service to clients at a three star club resort.
- Constant innovation to enhance customer’s visits and satisfaction.
- Learned In depth food, wine, and cocktail descriptions and taste.
- Provided quality service and food to customer.
- Promote a friendly environment for repeat customer.
- Build regular clients by excellent customer service.
Education
S S L C -
St. George High School Kulathuvayal
01.1996
Diploma - Political Science
C K G Memorial Government College Perambra
Perambra,Kozhikode,kerala India 05-1998
Hotel Management Certificate -
Chavara Hotel Management Institute
Kochi Kerala, INdia12.2001
Skills
- Store organization
- Product rotation
Languages
English
Malayalam
Hindi
Tamil
Personality Traits
Being a judge of myself as a hardworking, I can contribute substantially to any venture or organization I join.
<Enter your own>
- Date of Birth: 10.08.1979
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Reading
- Listening to Music
Timeline
Merchandise Associate
Sam's Club
07.2024 - 05.2025
Food Service Supervisor
Armed Forces officers club and hotel
11.2015 - 05.2017
Catering Officer
U S Embassy Baghdad (Renaissance Services SAOG)
01.2010 - 01.2011
Hygiene Officer (Food Service)
US Army (Renaissance Services SAOG)
01.2005 - 01.2010
Kitchen Steward
US Army Base
07.2003 - 01.2005
Housekeeping
Capt. Lobo Beach holiday Resort
01.2002 - 01.2003
Bartender/Server
DD Retreat Center
01.2001 - 01.2002
S S L C -
St. George High School Kulathuvayal
Diploma - Political Science
C K G Memorial Government College Perambra
Hotel Management Certificate -
Chavara Hotel Management Institute