Jerita Parks
Columbus
Summary
Seasoned Customer Associate with 5+ years of experience dedicated to providing highest quality service and making clients feel welcome. Experience in call-center settings, office settings, as well as retail settings. Professional experience reporting claims,membership services, & being the first line of customer service support. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
7
7
years of professional experience
Work History
Central Scheduler
Nationwide Children's Hospital
04.2024 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtains accurate demographics, insurances, and physician information during registration.
- Schedules patients for designated outpatient services and coordinates changes in appointments through canceling or re-scheduling.
- Scheduled patients for tests and consultations.
Membership Services Representative
Manpower Employment Agency
08.2022 - 03.2024
- Process new member enrollments, member change requests and terminations. May handle some non-standard enrollments.
- Perform standard and moderate complexity group level enrollment for health and ancillary products.
- Maintain membership records.
- Address standard issues related to the administration of eligibility of subscribers/members based on federal/state guidelines and external and internal governing agencies.
- Process billing inquiries and reconciliation. Research billing errors and perform or initiate reverse transactions as necessary.
- Research and respond to enrollment errors by telephone
FMLA Claims Specialist
The Hartford
03.2020 - 08.2022
- Review the Family Medical Leave Act (FMLA), state and company leaves medical certifications as mandated by state and federal guidelines and in coordination with our customer’s policies
- Meet production and quality goals set by the FMLA Department
- Provide accurate, professional, and timely responses to communications from internal and external clients
- Contact medical providers to obtain or clarify medical facts supporting the need for a leave of absence
- Maintain complete and accurate documentation of leaves within our proprietary database
Unemployment Claims Specialist
Accenture
03.2018 - 03.2020
- Interviews claimants, employers, and/or other interested parties via telephone, mail, fax, and electronic methods to determine eligibility for unemployment benefits and/or resolve unemployment claims issues.
- Processes new, additional, reopened, and continued unemployment claims as well as appeals and protests.
- Makes, and issues, monetary and non-monetary (re)determinations and re-considerations. administrative error restitution determinations, and restitution determinations.
Education
High School Diploma -
Brookhaven High School
Columbus, OH2012
Skills
- Customer Satisfaction
- Claims Understanding
- Data Verification
- Reading Comprehension
- CMS
- Coding Systems
- Epic
- Patient Scheduling
- Data entry
- Insurance verification
- Time management
- Adaptability
Timeline
Central Scheduler
Nationwide Children's Hospital
04.2024 - Current
Membership Services Representative
Manpower Employment Agency
08.2022 - 03.2024
FMLA Claims Specialist
The Hartford
03.2020 - 08.2022
Unemployment Claims Specialist
Accenture
03.2018 - 03.2020
High School Diploma -
Brookhaven High School
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