Jeritza Felix-vega
New Haven
Summary
To obtain a position utilizing my skills, knowledge and experience to
enhance the success of my employer. Explore the different aspects of
human development. Seeking a certified nursing assistant position in a
medical or home setting. Seeking a customer service position allowing
me to exercise my customer service skills.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Aspire Living and Learning
02.2020 - Current
- Provided care and support to neurodiverse children and adults, including individuals with autism spectrum disorders
- Assisted clients with behavioral health needs, substance use challenges, and mental health conditions
- Implemented calming and de-escalation techniques to promote client safety and emotional regulation
- Delivered direct client care, including assistance with activities of daily living and companionship
- Monitored vital signs and blood sugar levels and assisted with medication administration
- Maintained accurate client records using Therap while ensuring HIPAA compliance
- Provided education, mentoring, and individualized support strategies
Medical Assistant / Manager
DOCS Urgent Care
New Haven
06.2023 - 09.2025
- Documented patient encounters and communications in EMR while maintaining HIPAA compliance
- Coordinated physician schedules, appointments, and urgent rescheduling
- Managed referrals and obtained insurance authorizations, including time-sensitive requests
- Answered high-volume phone calls and provided patient support and education
- Collected copayments and reconciled patient medications
- Prepared patients and exam rooms according to clinical protocols
- Obtained vital signs, medical histories, and chief complaints
- Assisted providers with exams, procedures, and treatments
- Performed diagnostic testing including EKGs, swabs, drug screenings, blood draws, and physicals
Customer Service Manager
Walmart
Branford, CT
03.2018 - 06.2020
- Led daily customer service operations, ensuring accurate cash handling and register audits
- Resolved customer complaints and order issues promptly to ensure high satisfaction levels
- Analyzed service data to identify improvement opportunities
- Learned company policies and procedures to ensure accurate information delivery.
Education
High School Diploma -
Wilbur Cross High School
New Haven, CT06.2015
Skills
- Project Coordination
- Budget Planning
- Social Media
- Scheduling & Planning
- Strong Organizational Skills
- Excellent Verbal & Written Communication
- Attention to Detail
Qualifications
- DOT Urine Specimen Collector Certified
- CPR Certified
- Medication Administration Certified
- Proficient in Microsoft Word
- Strong team collaborator with interdisciplinary experience
- Adaptive learner with strong problem-solving and multitasking skills
Timeline
Medical Assistant / Manager
DOCS Urgent Care
06.2023 - 09.2025
Direct Support Professional
Aspire Living and Learning
02.2020 - Current
Customer Service Manager
Walmart
03.2018 - 06.2020
High School Diploma -
Wilbur Cross High School