Jeritza Vega
New Haven ,Ct
Summary
Detail-oriented healthcare professional with experience in high-volume patient scheduling, insurance verification, referral coordination, and remote communication support. Strong background in EMR documentation, HIPAA compliance, and customer service management. Seeking a remote Patient Scheduler or Virtual Patient Access role where I can provide efficient, accurate, and patient-centered administrative support.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Aspire Living and Learning
Hamden
02.2020 - Current
- Maintained accurate client documentation using electronic systems
- Communicated with interdisciplinary teams to coordinate care plans
- Monitored health information and ensured compliance with medical guidelines
- Provided professional and compassionate client communication
Medical Assistant / Manager
DOCS Urgent Care
New Haven, CT
06.2023 - 09.2025
- Coordinated provider schedules and managed high-volume appointment bookings and urgent rescheduling
- Answered multi-line phone systems and provided patient support and follow-up communication
- Processed referrals and obtained insurance authorizations, including time-sensitive requests
- Verified patient demographics and insurance information for accuracy
- Documented patient interactions in EMR while maintaining strict HIPAA compliance
- Collected copayments and reconciled patient information
- Supported efficient patient flow in a fast-paced clinical environment
Customer Service Manager
Walmart
Branford, CT
03.2018 - 06.2020
- Managed daily customer service operations in a high-volume retail setting
- Resolved escalated concerns with professionalism and efficiency
- Maintained accurate records and performed register audits
- Led team coordination and workflow management
Education
High School Diploma -
Wilber Cross High School
New Haven, CTSkills
- Patient Scheduling & Appointment Coordination
- High-Volume Call Handling (Multi-Line Systems)
- Insurance Verification & Authorizations
- Referral Processing
- EMR Documentation
- HIPAA Compliance
- Calendar & Provider Schedule Management
- Data Entry & Microsoft Office
- Strong Communication & Organizational Skills
Timeline
Medical Assistant / Manager
DOCS Urgent Care
06.2023 - 09.2025
Direct Support Professional
Aspire Living and Learning
02.2020 - Current
Customer Service Manager
Walmart
03.2018 - 06.2020
High School Diploma -
Wilber Cross High School