Jermaina Malcolm
Lauderdale Lakes
Summary
Highly organized and detail-oriented professional with experience in housekeeping and hospitality management. Proven track record of successfully supervising and coordinating housekeeping operations in high-pressure environments. Committed to providing exceptional customer service and creating a safe, clean, and pleasant environment for guests.
Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable, and focused on long-term business success.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
Wyndham Boca Raton
Boca Raton
04.2024 - Current
- Created new strategies for improving customer service standards within the organization.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed strategies to improve team performance and productivity.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Directed and supervised team of 15 employees in daily operations.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Front Desk Night Auditor
Sonesta Fort Lauderdale Beach
Fort Lauderdale
01.2023 - 12.2024
- Informed housekeeping department when rooms were ready for cleaning after checkout.
- Maintained an accurate logbook of room availability status updates each hour during shift.
- Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
- Provided concierge services such as dining reservations or transportation arrangements to guests as needed.
- Ensured that all paperwork was processed properly before closing out shift.
- Assisted in maintaining the cleanliness of the front desk area and lobby throughout shift.
- Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
Home Health Aide/Caregiver
Caring Hands LLC
Fort Lauderdale
12.2022 - 10.2023
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Provided companionship and monitored health condition of clients.
- Participated in developing individualized care plans based on medical orders and assessments.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Assisted with personal care activities, such as bathing, dressing and grooming.
Housekeeping Supervisor
Hotrec Agency
Fort Lauderdale
09.2018 - 10.2022
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Education
High School Diploma -
Jose Marti Technical High School
Kingston ,Jamaica09-2016
Skills
- Cleaning Experience
- Laundry
- Customer service
- Team management
- Front desk operations
- Appointment scheduling
- Inventory management
- Room inventory management
- Effective communication
- Problem solving
Timeline
Housekeeping Supervisor
Wyndham Boca Raton
04.2024 - Current
Front Desk Night Auditor
Sonesta Fort Lauderdale Beach
01.2023 - 12.2024
Home Health Aide/Caregiver
Caring Hands LLC
12.2022 - 10.2023
Housekeeping Supervisor
Hotrec Agency
09.2018 - 10.2022
High School Diploma -
Jose Marti Technical High School