Jermaine Burrell
Moses Lake,WA
Summary
Dynamic professional with a proven track record at Two Rivers Terminal, excelling in hazardous chemical handling and enhancing customer satisfaction. Skilled in batch processing and delivering exceptional guest service, I have significantly contributed to workplace safety and business growth. Expert in employee training and customer relationship management, achieving consistent progress through strategic planning and execution.
Overview
15
15
years of professional experience
Work History
Chemical Operator/ Shift Lead
Two Rivers Terminal
Moses Lake, WA
01.2016 - 04.2024
- Ensured safe working environment by strictly adhering to safety protocols and guidelines during chemical operations.
- Operated chemical processing equipment successfully while adhering to company standards.
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
- Stored, retrieved, mixed, and monitored chemicals used in production process.
- Trained new employees on standard operating procedures, contributing to a well-prepared workforce.
- Safely used various machinery and forklifts during chemical drumming operations.
Owner/Mobile DJ
Fire Star Sound
Philadelphia, PA
01.2009 - 01.2016
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Achieved consistent growth with careful planning and execution of business development initiatives.
Education
High School Diploma -
Kingston High School
Kingston, Jamaica06-1994
Skills
- Hazardous chemicals
- Batch processing techniques
- Chemical reaction monitoring
- Customer service focus
- Employee training
- Guest service
Timeline
Chemical Operator/ Shift Lead
Two Rivers Terminal
01.2016 - 04.2024
Owner/Mobile DJ
Fire Star Sound
01.2009 - 01.2016
High School Diploma -
Kingston High School