Jermaine Butler
Lewisville
Summary
Talented Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Refund Specialist
Teladoc Health
Lewisville
06.2022 - 07.2025
- Processed refund requests with attention to detail and accuracy.
- Collaborated with customer service to resolve refund inquiries promptly.
- Reviewed policies to ensure compliance in all refund transactions.
Accounts Receivable Specialist
Conifer Health Solutions
Frisco
11.2018 - 06.2022
- Responsible for managing patient account staff in processing accounts and working with designated payers to ensure proper reimbursement. Ownership of assigned Payer AR and all activities required to identify underpayments and prepare accounts for escalation to the payers in order to drive account resolution. Resolve claims in a timely manner by completing appeals as needed or driving materials and accounts through the Plan Manager to the Payer.
- Advanced knowledge of healthcare A/R
- Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
- Proficient in Microsoft Office (Word and Excel)
- Advanced writing skills
- Ability to provide advanced customer service
- Ability to plan and implement process improvements
- Ability to train and coach staff
- Ability to multi-task
- Strong leadership and organizational skills
- Proficient in building a strong team to meet performance goals
- Very good written and verbal communication skills
- Strong interpersonal skills
- Strong technical skills, including PC and MS Office Suite knowledge
- Processed refunds efficiently, ensuring accurate and timely reimbursement.
Accounts Receivable Analyst
Concentra
Plano
01.2013 - 06.2018
- Reviews each credit balance for Explanation of Benefits (EOBs) and determine whether this is a result of overpayment or other transactions and executes appropriate action; credit memos, payments, and adjustments.
- Responsible for credit collections on corporate accounts. Avenues include phone, email and postal mail.
- Assessment of insurance clauses and benefits coverage to mitigate regulatory and reputational risk; in addition, to ensuring appropriate disbursement of payment.
- Preparing and maintaining all monthly reconciliations allowing accurate explanation of account histories with customers.
- Maintaining data integrity to ensure compliance with HIPAA laws and escalating any risk issues and potential complaints to management.
Account Specialist
AmeriSource/Bergen
Frisco
01.2012 - 12.2013
- Served as the conduit for both internal and external communications regarding pharmaceutical products to enhance the client and consumer experience.
- Performed a variety of complex record keeping tasks, applying appropriate procedures for preparation and maintenance of accounting records.
- Performed due diligence on records to ensure regulation and procedural adherence.
- Resolved both customer and client issues by integration of effective de-escalation and problem solving techniques; while maintaining professionalism and providing superior client service.
- Maintained data integrity to ensure compliance with privacy laws and escalated any risk issues and potential complaints to management.
- Maintained complex logs and responsibility for keying of critical data into business systems.
Education
High school diploma -
Troy High School
Fullerton, CA06.1990
Skills
- Accounts receivable
- Microsoft Excel
- Microsoft Office
- Accounts payable
- Insurance Verification
- Data Entry
Certification
Driver's License
Languages
English, Expert
Work Location
RemoteTimeline
Refund Specialist
Teladoc Health
06.2022 - 07.2025
Accounts Receivable Specialist
Conifer Health Solutions
11.2018 - 06.2022
Accounts Receivable Analyst
Concentra
01.2013 - 06.2018
Account Specialist
AmeriSource/Bergen
01.2012 - 12.2013
High school diploma -
Troy High School
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