Jermaine Colon

Accurately processed cash and electronic transactions using POS systems while adhering to all legal and company policies, and verified customer identification to ensure compliance with state cannabis laws. Maintained a clean, organized, and welcoming retail environment in line with health, safety, and brand standards, while managing inventory, restocking products, and merchandising displays to support product availability and visual appeal. Fulfilled and completed customer deliveries in accordance with company procedures and regulatory requirements

Educated customers on cannabis strains and New York State regulations, enhancing product awareness and informed purchasing decisions. Accurately processed point-of-sale transactions while ensuring full compliance with state guidelines. Maintained a clean, organized retail environment to support a positive customer experience. Built strong customer relationships through attentive service and engagement, fostering loyalty and repeat business.

Monitored compliance with safety regulations and project specifications. Coordinated communication between project stakeholders to ensure alignment. Conducted risk assessments and implemented mitigation strategies. Managed documentation for project compliance and reporting. Provided training on safety protocols to enhance team performance.

Informed customers of promotions and special offers to increase sales. Rotated stock using clearance markdowns and special sales promotions. Handled cash register transactions efficiently and accurately. Acquired extensive knowledge of products and services offered at store. Maintained customer satisfaction, quickly resolving issues and offering expert assistance. Recommended merchandise to suit customer budget and preferences.

Presented and explained drink menu, answering questions to educate customers. Prepared beverages with speed and accuracy to minimize customer wait times. Suggested food and pastry items to complement beverage orders. Documented complex orders to accurately process payments in POS system. Delivered excellent customer service and prompt food and beverage delivery. Operated cash register, processed customer payments, and provided accurate change.