Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jermaine Ellison

Quincy,United States

Summary

I am a Efficient professional with 10 years of experience and proven knowledge of customer service, management, dispatching, and road safety. I aim to leverage my abilities to successfully fill any role on your team. I am also experienced in local route delivery, Adept in maneuvering various vehicles and adhering to DOT regulations and safety protocols. I have excellent communication and organizational skills. I am hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. I operate well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. I'm resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. I am a reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. I accept all challenges with the ability to learn as much as I can. I am self-confident, resilient, and highly motivated. I am a strong candidate who will hit the ground running.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Dispatch Supervisor

WeDriveU
02.2025 - Current
  • Supervise MBTA the ride transit employees and provide training focused on maximizing overall performance.
  • Manage daily workloads, ensuring all available personnel are utilized effectively to meet service demands.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Collaborate closely with other departments within the organization to optimize workflow processes across teams.
  • Create a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Ensured full compliance with federal and state regulations governing transportation services through diligent record-keeping practices.
  • Monitor and track dispatch communication systems.

Supervisor of Distribution Operations

WrigColl LLC
08.2022 - Current
  • Conducted performance reviews, provided feedback, and developed training plans for staff members.
  • Ensured compliance with safety regulations, quality standards, and security protocols in the warehouse environment.
  • Organized workflows throughout the supply chain process to maximize productivity while minimizing errors.
  • Monitored inventory levels of products and materials in warehouses.

Dispatcher

WrigColl LLC
06.2021 - Current
  • Responded quickly to emergency situations involving drivers or vehicles
  • Excelled in multitasking to manage a high call volume with professionalism and efficiency
  • Maintained accurate records of dispatches, pickups, and deliveries
  • Monitored GPS systems for real-time tracking of vehicles during transit
  • Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions
  • Utilized excellent communication skills to coordinate deliveries between drivers, customers, and vendors
  • Dispatched workers and crews to assigned locations

Driver

A&A Metro Transportation
02.2024 - 03.2025
  • Maintained clean driving record and obeyed traffic laws and regulations
  • Performed pre-trip inspections of vehicles prior to departure for safety and compliance with DOT regulations
  • Delivered friendly and courteous customer service during every interaction with passengers
  • Developed strong relationships with regular riders through positive interactions on daily routes

Bus Operator/Driver

Paul Revere Transportation
12.2022 - 08.2023
  • Transport passengers through Cambridge to North station
  • Adhered to company policies regarding operation of vehicles, safety procedures, and customer service standards
  • Demonstrated strong customer service skills when interacting with passengers and responding to inquiries
  • Conducted pre-trip vehicle inspections prior to departure from terminal station
  • Ensured the safety of all passengers by following all traffic laws and regulations
  • Provided safe and efficient public transportation services to passengers in a timely manner
  • Assisted disabled passengers with boarding and exiting buses as needed
  • Reported any incidents or accidents according to established guidelines and protocols
  • Monitored passenger activity to ensure compliance with fare collection policies
  • Demonstrated excellent problem-solving skills when addressing customer complaints or resolving conflicts between passengers
  • Communicated effectively with dispatchers via two-way radio system for updates on traffic delays or changes in routes
  • Educated customers about fare payment methods and other transit services available

Transit Bus Operator

Massachusetts Bay Transportation Authority (MBTA)
09.2014 - 01.2023
  • Responded promptly to radio transmissions from dispatchers or supervisors
  • Conducted post-trip inspections after completion of routes to ensure proper functioning of equipment
  • Excelled in customer service, resolving passenger complaints and issues with tact and diplomacy
  • Utilized communication devices to report emergencies or delays on route to dispatchers
  • Communicated courteously with passengers while providing assistance as needed
  • Adhered to established schedules, ensuring that trips were completed on time
  • Informed passengers of any changes in route due to traffic conditions or other factors
  • Accurately collected fares from passengers utilizing cash registers or automated ticket machines
  • Performed pre-trip inspections of bus interior and exterior before beginning each shift
  • Ensured the safety of passengers by monitoring behavior on board vehicles
  • Operated transit buses along assigned routes in a timely manner while adhering to safety protocols
  • Used two-way radio to interact and communicate professionally with dispatch office

Supervisor

Advanced auto parts
03.2020 - 08.2022
  • Trained new employees on company policies, procedures and work ethics.
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
  • Delegated tasks to team members according to individual strengths.
  • Worked closely with upper management to develop strategies for improving operational efficiency within the department.
  • Oversaw the training of new employees on job responsibilities and expectations.
  • Coordinated employee schedules according to availability and approved shift changes.
  • Assisted managers with employee recruitment and interviews.

Education

High School Diploma -

Social Justice Academy
Hyde Park, MA
06.2008

Skills

  • Commercial Driving
  • Shuttle Driving
  • Time Management
  • Leadership Skills
  • Communication
  • Decision-making
  • Customer relationship management
  • Customer relations
  • Active listening
  • Incident reporting
  • Dispatching procedures
  • Route planning
  • Prioritizing calls
  • Schedule coordination
  • Work order management
  • Route navigation
  • Routing orders
  • Multitasking and organization
  • Map reading
  • Emergency protocols
  • MS Excel
  • Team development
  • Recruitment and hiring
  • Staff evaluation
  • Workforce planning
  • Performance evaluation
  • Employee motivation
  • Staff management
  • Operations monitoring
  • Performance monitoring
  • MS office
  • Production
  • Transportation coordination
  • Proficiency in Excel, Google Sheets, Google Docs
  • Dispatcher monitoring
  • Data entry
  • Schedule management
  • Updating logs
  • Dispatching field personnel
  • Verifying coverage
  • Radio communication
  • Driver communication
  • Training new hires
  • Workflow prioritization
  • Adjusting routes

Certification

CDL B, Passenger endorsement, Airbrakes

Timeline

Dispatch Supervisor

WeDriveU
02.2025 - Current

Driver

A&A Metro Transportation
02.2024 - 03.2025

Bus Operator/Driver

Paul Revere Transportation
12.2022 - 08.2023

Supervisor of Distribution Operations

WrigColl LLC
08.2022 - Current

Dispatcher

WrigColl LLC
06.2021 - Current

Supervisor

Advanced auto parts
03.2020 - 08.2022

Transit Bus Operator

Massachusetts Bay Transportation Authority (MBTA)
09.2014 - 01.2023

High School Diploma -

Social Justice Academy

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Jermaine Ellison