Jermaine Franklin
McKinney ,TX
Summary
Friendly and enthusiastic Shuttle Driver bringing Number years of experience operating various passenger vehicles. Safety-focused with personable demeanor and helpful approach to passenger questions and issues. Accustomed to collecting fares, inspecting vehicles and completing basic repairs. Effective at planning efficient shuttle routes to maximize productivity, minimize fuel costs and maintain high customer satisfaction. Good relationship-building, conflict resolution and communication skills. Proficient and hardworking Transportation professional well-versed in area attractions and available amenities. Adept at accurately logging fuel costs and diligently reporting incidents. Current State license with clean driving record. Experienced Job Title offering exceptional skills in route planning gained during Number years in transportation. Demonstrated record of safe and efficient vehicle operations combined with top-notch client satisfaction scores. Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic. Focused individual with proven experience transporting passengers between airports, hotels and businesses. Possesses excellent customer service skills, valid license and clean driving record. Committed to upholding highest safety standards while on job. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
20
20
years of professional experience
Work History
Shuttle Driver
ABM Industries
01.2024 - Current
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
Roll Off Driver
K&S Disposal And Recycling
03.2021 - 12.2023
- Navigated challenging terrain and tight spaces with precision, delivering efficient service without compromising safety.
- Completed accurate and timely documentation for each job, streamlining record-keeping processes.
- Adhered to safety protocols, reducing the risk of accidents and maintaining a safe working environment.
- Managed on-site waste disposal at construction sites, ensuring proper separation of materials for recycling or landfill use.
City Bus Driver
Ryde
11.2004 - 07.2020
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
- Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
- Monitored students and other passengers during transit to encourage safe transport.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Effectively communicated with other drivers via radio equipment during shifts to coordinate route updates or share vital information regarding incidents or delays.
- Promoted a positive image of the city transit system by maintaining a clean and well-kept vehicle.
- Maintained excellent safety record with vigilant driving and adherence to traffic regulations.
- Provided clear and accurate information about routes, schedules, and fares to passengers upon request or via public address system announcements.
- Managed challenging situations involving unruly passengers calmly and professionally, prioritizing safety at all times.
- Contributed to increased ridership through friendly, professional customer service and assistance.
- Conducted thorough pre-trip inspections of the bus for mechanical issues or potential hazards before each shift, reporting any concerns promptly for resolution.
- Efficiently managed detours due to road construction or emergencies while still ensuring punctual arrival times for passengers.
- Collaborated with dispatchers to resolve route issues, enhancing overall operational efficiency.
- Demonstrated strong problem-solving abilities when faced with unexpected route challenges.
- Completed routine maintenance tasks on the bus, contributing to a well-maintained fleet and reduced downtime.
- Handled fare collection accurately, ensuring proper revenue generation for the city transit system.
- Supported colleagues during peak hours by taking on additional routes when needed.
- Successfully navigated complex routes and schedules, adapting to changes as necessary for efficient service delivery.
- Completed required documentation such as logbooks, mileage reports, incident reports accurately and on time for regulatory compliance purposes.
- Transported passengers safely along prescribed routes according to tight schedules.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Education
Case High School
Racine, WI06.1994
Skills
- Punctuality
- Preventive Maintenance
- Fuel Efficiency
- Passenger Assistance
Timeline
Shuttle Driver
ABM Industries
01.2024 - Current
Roll Off Driver
K&S Disposal And Recycling
03.2021 - 12.2023
City Bus Driver
Ryde
11.2004 - 07.2020
Case High School