Jermaine Hadden
Bedford,TX
Summary
Experienced courier/driver with a passion for customer interaction and providing exceptional service. Consistently surpassing goals and expectations, dedicated to ensuring customer satisfaction and contributing to the overall success of the company. Motivated customer service representative committed to maintaining high levels of customer satisfaction while actively seeking opportunities to enhance company performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Owner, JD Appliance Repair
JD Appliance Repair
01.2020 - Current
- Accurately diagnose and repair home appliances including refrigerators, stoves, ranges, dish washers, and water heaters
- Build client relationships by effectively communicating with customers to maintain prominent level of customer satisfaction
- Process transactions related to in-home repair, collect payments, issue receipts, and electronically process repair record
- Maintain contract with Grainger delivering office supplies, safety equipment and tools to local appliance part supply companies
- Delivered used compressors to appliance stock yard, removed oil from unit and soldered shut connection on compressors.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
Sears Appliance Tech/ Parts Courier
Sears
01.2002 - 01.2020
- Responsible for in-home repairs of appliances including refrigerators, stoves, ranges, dish washers, water heaters, and HVAC systems
- Communicated with clients upon arrival for relevant information on repairs, while inspecting appliances to diagnose root cause of malfunction
- Responsible for picking up parts from local appliance parts store and delivering them to technician or maintenance department in a timely manner
- Handle cash charge transactions correctly and core/part returns appropriately
- Lift merchandise up to 60 lbs for deliveries
- Drives company truck in a safe, courteous, and responsible manner
- Providing timely and correct parts deliveries to wholesale customers.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Chinese Wok
Chinese Wok
01.2014 - 01.2018
- Delivered a variety of food to different addresses and through different routes, collecting payments, and providing a punctual and satisfying
- Deliver food orders to 50 plus customers per day using a personal car
- Executed food order deliveries to customers with 100% accuracy, ensuring customer satisfaction and a 5-star rating
- Delivered and unloaded food and supplies to restaurants, hospitals, and nursing homes
- Maintain a spotless driving record with zero moving violations for 60 months (about 5 years).
- Delivered meals made from high-quality ingredients using attractive plating techniques.
- Maintained neat appearance and clean uniform to project professionalism to customers.
Education
Associate of Applied Science - Biomedical Technician
College of Biomedical
San Antonio, TX06.2021
Technical Degree - HVAC Installation And Repair
Coyne College
Chicago, IL06.2001
Skills
- Business Management
- Relationship Building
- Verbal and written communication
- Regulatory Compliance
Timeline
Owner, JD Appliance Repair
JD Appliance Repair
01.2020 - Current
Chinese Wok
Chinese Wok
01.2014 - 01.2018
Sears Appliance Tech/ Parts Courier
Sears
01.2002 - 01.2020
Associate of Applied Science - Biomedical Technician
College of Biomedical
Technical Degree - HVAC Installation And Repair
Coyne College
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