Jermaine Hall
Angier,USA
Summary
Dynamic professional with extensive experience in real estate compliance and document management at DASH Carolina Real Estate. Proven ability to enhance agent support through CRM systems like Dotloop and Zendesk. Skilled in full-motion video analysis and SOP development, delivering exceptional results in high-pressure environments while fostering strong client relationships.
Overview
12
12
years of professional experience
Work History
Listing Coordinator
DASH Carolina Real Estate
Raleigh, NC
07.2024 - Current
- Prepare accurate and complete listing documentation using Dotloop.
- Manage listing data and media for MLS and other platforms, including social media.
- Coordinate property showings and open houses.
- Ensure compliance with brokerage policies and client requirements.
Agent Services Representative
Fathom Realty
Cary, NC
06.2022 - 06.2024
- Reviewed and processed transaction submissions for compliance.
- Supported agents via Zendesk, phone, email, and chat.
- Troubleshot CRM and website issues; provided training and policy guidance.
- Maintained SOPs and led departmental projects for continuous improvement.
Property Manager
Lampe Management Company
Smithfield, NC
11.2021 - 02.2022
- Assisted clients with rental agreements and storage needs.
- Managed delinquency accounts, collections, and auction procedures.
- Performed daily financial reporting and facility maintenance.
Product Specialist
Hanna Imports
Raleigh, NC
03.2021 - 09.2021
- Informed customers about product features, pricing, and services.
- Coordinated with sales reps to ensure excellent customer service.
- Stayed current on promotions and product offerings.
Field Service Representative (FSR)
ECS Federal LLC
Fairfax, VA
10.2019 - 06.2020
- Acted as on-site customer liaison for Project Maven support to SOF clients.
- Integrated technology solutions into operational environments.
- Traveled for on-site support, equipment setup, and end-user training.
Counter UAS Analyst III
Consolidated Resource Imaging
Grand Rapids, MI
10.2018 - 09.2019
- Operated and maintained W.I.S.P. and MX-15/Night Hawk camera systems.
- Conducted surveillance to detect movement around U.S. military bases overseas.
Radar Sensor Operator
MAG Aerospace
Huntsville, AL
09.2017 - 06.2018
- Delivered real-time layered analysis using airborne sensor data.
- Supported ground commanders with time-sensitive intelligence during operations.
FMV Analyst / ISR Tactical Controller
CACI International Inc
Fayetteville, NC
09.2014 - 06.2016
- Exploit imagery and geo-spatial data from satellite and airborne systems in support of military operations
- Perform high-level imagery analysis, imagery product creation, and intelligence dissemination to combat action task forces throughout the world
- Utilize tactical and national imagery platforms to answer time critical Requests for Information
- Process, exploits, and disseminates Full-Motion Video data from airborne sensors in support of the Global War on Terrorism and Special Forces missions
- Produce intelligence by studying and exploiting imagery to include visible, infrared and radar, both fixed and Moving Target Indicator and geo spatial data
- Identify conventional and unconventional military installations, facilities, weapon systems, Orders of Battle, military equipment and defenses
- Perform pattern of life analysis and social network analysis as requested by the supported unit to assist in refining real-time collection activities
- Conduct physical Battle Damage Assessment
- Prepare detailed imagery analysis reports and fused geo-spatial products
- Provide scenario-based training for team members preparing to deploy as ISR Tactical Controllers
- Deployed as an ISR Tactical Controller for 120 days on two separate occasions to high-risk locations based on mission requirements in support of theater military operations
- Directed and coordinated manned and unmanned Full-Motion Video assets to provide the battle field commander the information required to find the enemy
Education
Certification - Geospatial Intelligence: Imagery Analysis
Ft Huachuca
Sierra Vista, AZ06-2007
Skills
- CRM Systems (Dotloop, Zendesk)
- Real Estate Compliance & Document Management
- Customer & Agent Support
- Full-Motion Video (FMV) Analysis
- Intelligence Collection & Dissemination
- SOP Development
- Surveillance Systems (WISP, MX-15, Night Hawk)
- Microsoft Office Suite Google Workspace
- MLS management
Timeline
Listing Coordinator
DASH Carolina Real Estate
07.2024 - Current
Agent Services Representative
Fathom Realty
06.2022 - 06.2024
Property Manager
Lampe Management Company
11.2021 - 02.2022
Product Specialist
Hanna Imports
03.2021 - 09.2021
Field Service Representative (FSR)
ECS Federal LLC
10.2019 - 06.2020
Counter UAS Analyst III
Consolidated Resource Imaging
10.2018 - 09.2019
Radar Sensor Operator
MAG Aerospace
09.2017 - 06.2018
FMV Analyst / ISR Tactical Controller
CACI International Inc
09.2014 - 06.2016
Certification - Geospatial Intelligence: Imagery Analysis
Ft Huachuca