Jermaine Hayes
Project Manager
Charlotte,NC
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
Work History
Business Support – Agile
BANK OF AMERICA
6 2021 - Current
- Aided with enhancing software application for Business' designated application
- Monitored industry developments to stay abreast of innovative technologies and best practices related to business continuity management
- Evaluated proposed changes or enhancements against established criteria to decide whether changes should be included within scope of project or not
- Authored reports to summarize testing activities, including descriptions of goals, planning, scheduling, execution, resulted, analysis, conclusions, and recommendations
- Researched industry best practices related to business planning activities to stay up to date on current trends
- Aided business unit in defining and prioritizing Sprint Backlog tasks for iterative releases
- Participated in daily stand-up meetings to continuously refine user stories and grooming product backlog catalogue
- Responsible for testing software enhancements in SIT Environment, validating user stories against action criteria
- Presented demonstrations of working software to garner feedback from Business unit
- Created test scripts for Business unit to validate working software and provide sign-off from UAT testing
- Validated Production release by testing application post deployment, ensuring successful rollout without any defects.
- Reduced errors in accounting and financial reporting by modifying current processes
- Improved operation procedure between IT provider and end-users
- Worked with stakeholders to drive product and service definition and design
- Observed all laws, regulations and other applicable obligations
- Lead design and review sessions with technical and business staff
- Nine years of analyst experience
PROJECT MANAGER
MAGNETIC TICKET & LABEL
03.2020 - 04.2021
- Facilitated project lifecycle related to card manufacturing, implementation of card programs, and execution of deliverables
- Implemented first hybrid pre-paid debit/insurance cards for Puerto Rico in conjunction with MasterCard International
- Successfully launched Community Bank of Chesapeake Consumer and Retail credit card programs
- Established and supported customer relationship once project has reach finality
- Converted all projects within expected timeline supplying cost savings and value.
- Converted two Dual-Interface setups for the Business.
PROJECT MANAGER
CPI CARDGROUP
09.2015 - 01.2020
- Converted over 95% of debit card implementations
- Managed all aspects of project implementation for debit and credit card programs for various financial institutions
- Conducted introductory call with client to review expectations and service level agreement
- Collected all necessary data from client to accurately complete setup and implementation of programs
- Held regular status calls for updates and adhered to timeline
- Found and implemented system configurations, performed testing, data load, and issue resolution for clients while supplying high level customer service throughout processes
- Conducted training for clients on products and services
- Worked with sales, technical support, and other associations for successful customer implementation
- Reviewed contracts, customer profile, business cases, vendor lists and supplied correct billing revenue for each client.
Education
Bachelor of Science - Business Management and Marketing
TENNESSEE TECHNOLOGICAL UNIVERSITY
Cookeville, TN 01.2002 - 12.2012
Skills
Decision-Making
Project Delivery
Process Analysis
Requirements Gathering
Product Management
Business Consulting
Critical Thinking
Business Operations
Active Listening
Business Administration
Quality Standards
Systems Analysis
Trend Modeling
Complex Problem-Solving
Variance Analysis
Time Management
Business Impact Analysis
Microsoft Project
Process Analysis
Time management abilities
Idea Development and Brainstorming
Idea Development and Brainstorming
Business Development
Analytical Skills
Professionalism
Relationship Building
Communication Management
Data Analysis
Problem-solving aptitude
Team Collaboration
Issue Research
Team building
Continuous Improvement
MS PowerPoint
Adaptability
Calendar Management
Multitasking
Report Generation
Analytical Thinking
Conflict Resolution
Data Management
Problem Resolution
Verbal Communication
Computer Skills
Organization and Time Management
Teamwork and Collaboration
Written Communication
Decision-Making
Certification
Project Management Professional (PMP)
Volunteer And Leadership
MAKE-A-WISH CENTRAL AND WESTERN NORTH CAROLINA, volunteered at the yearly Pitchin' for Wishes fundraising event
Affiliations
- Project Management Institute
Timeline
PROJECT MANAGER
MAGNETIC TICKET & LABEL
03.2020 - 04.2021
PROJECT MANAGER
CPI CARDGROUP
09.2015 - 01.2020
Bachelor of Science - Business Management and Marketing
TENNESSEE TECHNOLOGICAL UNIVERSITY
01.2002 - 12.2012
Business Support – Agile
BANK OF AMERICA
6 2021 - Current