Summary
Overview
Work History
Skills
Certification
Affiliations
Accomplishments
References
Timeline
OperationsManager
Thomas Maher

Thomas Maher

Agile Scrum Master / Business Process Analyst
Little Rock,AR

Summary

Team-driven Scrum Master knowledgeable in task prioritization, risk management and workflow optimization. Committed Agile expert with over 2 years of expertise in public speaking, presenting information clearly and developing high performing teams. Collaborative individual remains poised in all types of situations. Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Agile Scrum Master /Business Analyst

FIS
Little Rock, AR
08.2022 - Current
  • Defined release plans based on available resources, timelines and budget constraints while ensuring quality assurance is maintained throughout the process.
  • Assisted product owners in developing user stories and acceptance criteria for upcoming sprints.
  • Monitored sprint performance metrics including velocity, defect rates, cycle times, to identify trends and opportunities for optimization.
  • Provided guidance on Agile Scrum principles, best practices and processes to ensure successful delivery of projects.
  • Organized sprint planning sessions to ensure team members understand user stories and acceptance criteria.
  • Acted as a primary contact between development teams, product owners, stakeholders and other external parties throughout the entire lifecycle of a project.
  • Developed retrospectives after each sprint or milestone to identify areas of improvement for future projects.
  • Analyzed data from security testing tools to identify potential vulnerabilities in systems and applications.
  • Documented findings from vulnerability assessment activities including recommendations for remediation efforts.
  • Participated in post-testing review sessions with key personnel to present test results and findings.
  • Created detailed reports outlining the results of all performed tests along with proposed solutions.
  • Conducted gap analysis to identify areas of improvement in existing deployment processes.
  • Researched new trends in technology related to application deployment solutions.
  • Integrated automated assessment software using CI/CD processes to support continuous operation.

Motorpool SSG

United States Army - 94th CSH A Co
Camp Robinson, NLR, AR
03.2019 - 01.2024
  • Evaluate and diagnose malfunctioning equipment per military protocol in a controlled or field environment
  • Repair damaged engines and components
  • Repair and maintain military diesel power generation equipment from 2kw to 300kw
  • Repair and maintain diesel powered military vehicles
  • Create, submit, and complete work orders, including ordering and arranging delivery of parts
  • Oversee team members perform maintenance and instruct/direct when needed.

Warranty Specialist

NISSAN / Infiniti North Americas
Remote
08.2021 - 08.2022
  • Key role as designated harness subject matter expert to assist other team members with finding successful repair solutions
  • Coached/Mentored new team members how to utilize technical resources to make proper warranty repair decisions
  • Facilitate quality solutions for both technicians and customers
  • Maintain a consistent service level higher than industry standard
  • Communicate with Service Writers / Managers / Field Operations Managers to ensure proper cost accounting for warranty repairs.
  • Developed processes and procedures related to warranty services in order to improve efficiency.
  • Coordinated with cross-functional teams to resolve complex or escalated warranty claims.
  • Analyzed customer feedback data in order to identify potential areas of improvement within the warranty process.
  • Researched and identified root causes of warranty issues and proposed solutions.
  • Prepared reports detailing current status of outstanding warranties as well as trends associated with specific products or manufacturers.

Automotive "A" Service Technician

Christian Brothers Automotive WLR
West Little Rock, AR
11.2017 - 07.2021
  • Diagnose both gas and diesel powered vehicles; including passenger, heavy duty and commercial
  • Perform repairs to vehicles as requested including scheduled maintenance and repairs on demand
  • Perform diagnoses and repairs on MVAC systems, both gas and diesel
  • Maintain a consistent production rate above 100%
  • Communicate with service writers how to explain customers issues with their vehicle and how to rectify them.

Motorpool SGT

United States Army - 721st EN BN A Co/ 4th ID
Kabul, Afghanistan
04.2018 - 03.2019
  • Evaluate and diagnose malfunctioning equipment per military protocol in an austere field environment
  • Repair damaged engines and components
  • Repair and maintain military diesel power generation equipment from 2kw to 300kw
  • Repair and maintain gas/diesel powered military/civilian vehicles, construction equipment, and HVAC units
  • Create, submit, and complete work orders, including ordering and arranging delivery of parts
  • Coordinate/Negotiate with local populous to arrange deliveries, services, and security for officials
  • Conduct combat/security operations in rural/city environments
  • Plan and execute convoys to deliver equipment/personnel to appropriate destinations in a low-posture/high-visibility capacity.

Power Generation/Wheeled Mechanic

United States Army - 489th EN BN FSC
Camp Robinson, NLR, AR
01.2015 - 04.2018
  • Evaluate and diagnose malfunctioning equipment per military protocol under controlled and field environments
  • Repair damaged engines and components
  • Repair and maintain military diesel power generation equipment from 2kw to 300kw
  • Repair and maintain diesel powered military vehicles.

ASE Certified "B" Service Technician

Firestone Complete Auto Care
Bryant, AR
03.2016 - 11.2017
  • Diagnose and repair both gas and diesel powered vehicles; including passenger, heavy duty and commercial
  • Perform repairs to vehicles as requested including scheduled maintenance and repairs on demand
  • Maintain a consistent production rate above 100%.

Skills

  • Backlog Management
  • Scrum Processes
  • Software Development Lifecycle
  • Project Management
  • Risk Identification
  • Public Speaking
  • Customer Requirements Analysis
  • Software Process Management
  • Meeting Participation
  • Sprint Planning
  • Workflow Analysis
  • Resource Allocation
  • Presentation Skills
  • Problem-Solving
  • Analytical Thinking
  • Self Motivation
  • Team Building
  • Decision-Making
  • Task Prioritization
  • Adaptability and Flexibility

Certification

  • Certified ScrumMaster (CSM)
  • 608 RSES Refrigerant Usage Certification (Universal)
  • 609 Mobile Air Conditioning Society Worldwide Certification
  • Army Combat Lifesaver TRADOC REG 350-6 (CLS)

Affiliations

  • Professional coach in all things strength and conditioning. I am a Certified Powerlifting Coach and Fitness Advisor in my free time.
  • Direct yearly events surrounding Veterans health, wellness and camaraderie to assist our local heroes.

Accomplishments

  • Volunteer leadership role in a company sponsored Veterans Inclusion Network, dedicated to improving the lives and well-being of not only Veteran employees but also veterans in the community around us.
  • Consistently received exceeds remarks in yearly reviews as a result of consistent dedication and hard work.

References

References available upon request.

Timeline

Agile Scrum Master /Business Analyst

FIS
08.2022 - Current

Warranty Specialist

NISSAN / Infiniti North Americas
08.2021 - 08.2022

Motorpool SSG

United States Army - 94th CSH A Co
03.2019 - 01.2024

Motorpool SGT

United States Army - 721st EN BN A Co/ 4th ID
04.2018 - 03.2019

Automotive "A" Service Technician

Christian Brothers Automotive WLR
11.2017 - 07.2021

ASE Certified "B" Service Technician

Firestone Complete Auto Care
03.2016 - 11.2017

Power Generation/Wheeled Mechanic

United States Army - 489th EN BN FSC
01.2015 - 04.2018

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