Jermaine Hopkins
Flushing,NY
Summary
Experienced in customer service and route planning, my career has flourished at Uber and Amazon. I consistently enhance customer satisfaction by ensuring timely deliveries and engaging with customers. I have successfully transitioned from driving positions to supervisory roles, demonstrating exceptional multitasking abilities and efficient problem-solving skills. Notably, I have achieved high passenger ratings and maintained a safe driving record, reflecting my unwavering commitment to excellence and reliability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber
New York
01.2024 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
Driver
Amazon
Queens, NY
03.2022 - 01.2024
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Supervisor
Wonderbread
Ozone Park, NY
11.2021 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Groundskeeper
NYC Parks Department
Queens, NY
06.2020 - 01.2022
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
Education
Diploma -
Maxwell High School
Brook, IN06.1998
Skills
- Schedule management
- Excellent navigation
- Customer service
- Punctuality
- Passenger transportation
- Customer engagement
- Route planning
- Time management
- Problem-solving
- Multitasking and organization
Certification
OSHA 10 a General Maintenance
Timeline
Uber Driver
Uber
01.2024 - Current
Driver
Amazon
03.2022 - 01.2024
Supervisor
Wonderbread
11.2021 - 03.2023
Groundskeeper
NYC Parks Department
06.2020 - 01.2022
Diploma -
Maxwell High School