Jermaine Jarrett
Maitland,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT SUPPORT TECHNICIAN
AdventHealth
Orlando, FL
05.2022 - Current
- Install and configure computer hardware operating systems and applications
- Manage all on site installation, repair, maintenance and test tasks
- Talk staff or clients through a series of action to help set up systems or resolve issues, using email, Microsoft teams, phone and ServiceNow
- Cooperate with team members with project duties and tickets
- Assisting customers and staff with hardware and software challenges
- Troubleshoot issues using documentation and information from team members
- Provide support, including procedural documentation and relevant reports
- Follow instructions to repair or configure a device
- Install new devices, swap out old devices and update technology when needed
- Patching cables using necessary switch/port information.
FIELD TECHNICIAN
Orlando Health
Orlando, FL
11.2019 - 08.2021
- Install and configure computer hardware operating systems and applications
- Manage all on site installation, repair, maintenance and test tasks
- Talk staff or clients through a series of action to help set up systems or resolve issues
- Operate vehicle in a safely manner
- Cooperate with technical team and share information across the organization
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications.
Education
BBA - Information Systems
Southern Adventist University
Collegedale, TNSkills
- Technical Support
- System Repairs
- Customer Relations
- Project Management
- Diagnostics and Troubleshooting
- Teambuilding
- Microsoft Office
- Active Listening
- Analytical
- Problem-Solving
- Communication
- Organization and Time Management
- Teamwork and Collaboration
Certification
CompTIA A+
Timeline
IT SUPPORT TECHNICIAN
AdventHealth
05.2022 - Current
FIELD TECHNICIAN
Orlando Health
11.2019 - 08.2021
BBA - Information Systems
Southern Adventist University