Jermaine Jenkins

Active Duty Soldier

Department Of National Defence

03.2019 - Current

Secured and protected military property, assets and personnel.
Operated and maintained armored vehicles.
Implemented tactics, procedures, and techniques for defense systems.
Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
Served in on-call capacity for last-minute or late-night taskings from leadership.
Supervised more than $1.5 million in high-value equipment, maintaining zero loss record over 2 years.
Upheld Army dress and appearance regulations for a professional appearance.
Answered questions and provided information to customers about new software or hardware.
Determined hardware and network system issues using proactive troubleshooting techniques.
Completed Basic Leadership Course program upon receipt of Sergeant as part of leadership development.
Upheld code of conduct and maintained professionalism in stressful situations.
Designated mandatory reporter for sexual assault and responder for suicide prevention situations.
Created help desk tickets, troubleshot and resolved desktop issues.
Delivered onsite technical support for up to 250 higher ranking officers.
Offered new employees training to reduce frustration and improve customer satisfaction.
Provided technical support to higher ranking officers.
Loaded software with encryption devices, safeguarding all information within our network.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
Translated complex technical issues into digestible language for non-technical users.