Jermaine Lee
Des Moines,IA
Summary
Detail-oriented Caterer with 20 years of experience in foodservice management. Consistently delivered superior-quality client services when providing delicious meals, appetizers and beverages. Exceeded expectations to retain long-term, repeat customers.
Overview
17
17
years of professional experience
Work History
Cook
Perkins Restaurant
Des Moines, IA
03.2017 - Current
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Verified proper portion sizes and consistently attained high food quality standards.
Caterer
Rub & Smoke BBQ
Des Moines, IA
05.2020 - Current
- Designed catering menus containing ethnic food options to meet needs of diverse customer base.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Cleared dishes and glassware quickly following each course.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Researched menu options for customers with food allergies or special dietary preferences to accommodate varied dietary needs.
- Tested all recipes before inclusion in catering menu to verify accuracy of ingredients and preparation methods.
- Created numerous appetizer, entree and dessert options to enable creation of customized menus.
- Sourced food ingredients from local markets and food suppliers to acquire items needed for food preparation.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Offered vegetarian versions of frequently ordered entrees to appeal to health conscious customers.
- Created catering menu based upon client specifications, event type, dietary needs and budget.
- Arranged linens and table settings according to seating plan and event theme.
- Prepared dishes for catering events or during high-volume shifts.
- Ordered food items and supplies needed to fulfill catering jobs.
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
Restaurant Manager
Subway Restaurants
Urbandale, IA
01.2011 - 02.2016
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Led and directed team members on effective methods, operations and procedures.
- Carefully interviewed, selected, trained and supervised staff.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Restaurant Manager
Grandma Max Restaurant
Urbandale, IA
01.2010 - 02.2016
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Led and directed team members on effective methods, operations and procedures.
- Carefully interviewed, selected, trained and supervised staff.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Correctly calculated inventory and ordered appropriate supplies.
Pawnbroker
Mr. Money Payday Loans
Des Moines, IA
08.2007 - 11.2010
- Checked, organized and displayed inventory attractively to promote patron interest.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Worked with customers to develop loans worth up to $10,000 according to personal needs, preferences and payment abilities.
- Organized stock overflow room and moved stock to show room when space was available.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Made loans on [Type] items after closely inspecting item values, collecting payments or tangible property as collateral.
- Processed payments, handled cash and securely initiated bank deposits for $[Amount] revenue-grossing pawn shop.
- Complied with local, state and federal laws, including reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud or [Type] issues.
Education
Associate of Applied Science - Business Administration And Management
DMACC
Des Moines, IAHigh School Diploma -
North High School
Des Moines, IA05.2001
Skills
- Recipes and menu planning
- Institutional and Batch Cooking
- Food Spoilage Prevention
- Food Presentation
- Food Preparation and Safety
- Cleaning and Organization
- New hire training
- Strong attention to safe food handling procedures
- Kitchen equipment operation and maintenance
- Extensive catering background
- Inventory control and record keeping
- Food service background
- Natural leader
- Conflict resolution techniques
- Staff Management
- Passion for customer satisfaction
- Staff Scheduling
Timeline
Caterer
Rub & Smoke BBQ
05.2020 - Current
Cook
Perkins Restaurant
03.2017 - Current
Restaurant Manager
Subway Restaurants
01.2011 - 02.2016
Restaurant Manager
Grandma Max Restaurant
01.2010 - 02.2016
Pawnbroker
Mr. Money Payday Loans
08.2007 - 11.2010
Associate of Applied Science - Business Administration And Management
DMACC
High School Diploma -
North High School