Jermaine Pickett
Byron,GA
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Wireless Sales Associate
AT&T Mobility
Macon, GA
08.2024 - Current
- Process customer transactions accurately using the point-of-sale system.
- Provide technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.
- Explain latest promotions, sales incentives and offerings to promote savings and drive sales.
- Answer guest questions and walked through features of wireless devices to resolve confusion about device features.
- Place special orders or called other stores to find desired items.
- Perform door-to-door sales activities.
Licensed Realtor
Village Premier Collections
Macon, Georgia
11.2022 - Current
- Assist clients with the acquisition and disposition of residential and commercial properties, ensuring alignment with their financial and lifestyle objectives
- Coordinate property viewings, open houses, and inspections, optimizing scheduling to maximize client convenience and property exposure
- Prepare and scrutinize purchase agreements, contracts, and lease documents to safeguard client interests and promote equitable dealings
- Engage collaboratively with lenders, appraisers, inspectors, and industry professionals to ensure smooth transaction processes and client satisfaction
Mortgage Loan Officer
Loan Factory
Duluth, Remote
06.2022 - Current
- Consult with clients to assess their financial objectives and preferences, providing tailored mortgage recommendations
- Guide clients through the mortgage application process, securing required documentation for accurate and efficient submission
- Analyze credit profiles to evaluate eligibility and identify potential risk factors, ensuring suitable loan structuring
- Maintain a portfolio of active mortgage applications, communicating updates and resolving any client issues throughout the approval and closing stages
Wireless Sales Consultant
Cellular Sales
Macon, GA
06.2015 - 05.2024
- Facilitated device activations, upgrades, and effective troubleshooting, enhancing customer satisfaction and experience
- Collaborated with colleagues and leadership to meet established sales targets and performance objectives
- Maintained current knowledge of industry developments, emerging products, and technologies to offer informed recommendations to clients
- Provided expert assistance to customers in choosing appropriate wireless devices, plans, and accessories, ensuring their needs were met
Mortgage Banker
Rocket Mortgage
Detroit, Remote
06.2021 - 05.2022
- Established and maintained effective relationships with clients, facilitating tailored solutions to meet their individual financial requirements
- Provided comprehensive guidance to clients on mortgage acquisition, clarifying inquiries, securing required documentation, and confirming accuracy of information
- Managed the application process for various loan types, including FHA, Veteran, and conventional home loans, ensuring compliance with industry standards
Sales and Leasing Consultant
Carl Black Automotive Group
Kennesaw, GA
11.2014 - 06.2015
- Promoted vehicle sales by demonstrating in-depth product knowledge and applying effective sales techniques
- Negotiated vehicle pricing with max effort to obtain front-end profit
- Provided professional assistance to help customers find the right car for their needs
Military
Georgia Army National Guard
Georgia
09.1999 - 04.2012
- Engaged in specialized training and combat operations, earning multiple awards for performance and received an Honorable Discharge for dedicated service
Education
Bachelors - Computer Management and Networking
DeVry University
Decatur, GA02.2005
Skills
- Contract negotiation
- Relationship building
- Attention to detail
- Customer service
- Mortgage processing
- Proficient in Microsoft Word
- Proficient in PowerPoint
- Proficient in Excel
- Excellent Customer Service
- Sales Skills
- Negotiation
- Presentation Skills
- Communication
Certification
- Realtor License
- Mortgage Loan Officer
Timeline
Wireless Sales Associate
AT&T Mobility
08.2024 - Current
Licensed Realtor
Village Premier Collections
11.2022 - Current
Mortgage Loan Officer
Loan Factory
06.2022 - Current
Mortgage Banker
Rocket Mortgage
06.2021 - 05.2022
Wireless Sales Consultant
Cellular Sales
06.2015 - 05.2024
Sales and Leasing Consultant
Carl Black Automotive Group
11.2014 - 06.2015
Military
Georgia Army National Guard
09.1999 - 04.2012
Bachelors - Computer Management and Networking
DeVry University
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