Natasha Simpson
Cedar Bluff,US
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Wireless Sales Associate
Premium Wireless
09.2023 - Current
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Operated product tools, equipment, and point of sale terminals.
- Guided customers to quickly locate merchandise in showroom.
- Accepted and processed payments and purchases for new equipment using POS system.
- Replenished, faced and organized merchandise on shelving.
- Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Front End Manager
KVAT
11.2023 - 07.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Coached employees through day-to-day work and complex problems.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Office Manager
S & S Livestock LLC.
03.2015 - 09.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment of vaccinations medications, medical supplies and feed for livestock
- Contacting creditors
- Selecting and purchasing of livestock and equipment
- Plan finances and production to maintain progress according to budget parameters.
- marketing of products produced and of livestock
Marketing Coordinator
Interim HealthCare
06.2011 - 03.2015
- Generate referrals for home health agency by building relationships with physicians, long-term car facilities, and other community resources
- Conducting market analysis; and developing sales strategy goals, and plans.
- Develop, coordinate, and execute marketing campaigns.
- Promote the company's success to gain patients and to increase patient retention.
- Promote health and wellness to ultimately lead to improved care outcomes.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Planned and executed internal and external marketing events.
- Conducted market research to identify new opportunities and target markets.
Customer Service Representative
Ballard Insurance
06.2010 - 06.2011
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Automotive Sales Manager
Tazewell Automotive
08.2009 - 06.2010
- Promoted used vehicle sales, increase gross profit and customer expectations.
- Set up buy here pay here contracts
- Maintain sales records
- Submit necessary documentation to DMV for transfer of tax, tag and title process
- Take customer payments for buy here contracts
Office Manager
Community Health Clinic
04.2002 - 12.2004
- Oversaw accounting, budgeting, and financial reporting.
- Managed multiple employees with various personalities and from different cultures for three-physician practice.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Assisted with regulatory issues such as compliance.
- Coordinated office events, seminars and meetings for staff and clients.
Medical Office Assistant
Dr. G Khokar
02.2001 - 04.2002
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- schedule appointments for doctor visits and procedures.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Registered patients and completed associated paperwork for accurate records.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Processed medical insurance claims and payments.
Customer Service Cashier
Walmart
04.2000 - 01.2001
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Bachelor of Science - Business Administration And Management
Old Dominion University
Norfolk, VA05.2026
Skills
Sales Transactions
CPNI Compliance
Mobile Plan Comparisons
Meeting Sales Quotas
Warranty and Service Options
Product Specifications
Customer Service
New Activations
Product line knowledge
Service Upgrades
Inventory Counts
Wireless Accessories Sales
Contract Review
Timeline
Front End Manager
KVAT
11.2023 - 07.2024
Wireless Sales Associate
Premium Wireless
09.2023 - Current
Office Manager
S & S Livestock LLC.
03.2015 - 09.2023
Marketing Coordinator
Interim HealthCare
06.2011 - 03.2015
Customer Service Representative
Ballard Insurance
06.2010 - 06.2011
Automotive Sales Manager
Tazewell Automotive
08.2009 - 06.2010
Office Manager
Community Health Clinic
04.2002 - 12.2004
Medical Office Assistant
Dr. G Khokar
02.2001 - 04.2002
Customer Service Cashier
Walmart
04.2000 - 01.2001
Bachelor of Science - Business Administration And Management
Old Dominion University
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