Jermaine Rice
Dallas
Summary
Resourceful Asset Protection Professional with over 12 years of experience leading single and multi unit teams. A leader that leads with example while delivering consistent results in theft/fraud and operational processes. Maintaining secure environments while providing effective leadership presence and visible deterrence to theft/fraud. Create an efficient experience for customers and associates by managing on hand accuracy, safety, drive shelf availability and shrink. Personable leader with the ability to lead by core values. Quick and eager to learn innovative operational processes to increase productivity and deliver results.
Overview
10
10
years of professional experience
Work History
Operations Manager
The Home Depot Inc
Dallas
08.2025 - Current
- Cash Management-confirm completion of cash activities, including till dispensing, balancing, and deposit preparation
- Store Inspection- Review store appearance standards, check for safety, operations, and merchandising issues at opening/mid/close, prioritize and assign associate tasks to address opportunities
- Staffing Review-Review coverage by day and assess gaps in scheduling and call outs, identify backups
- Ensure associates are accurately completing morning readiness checklists
- Monitor safety practices and behaviors; recognize and have associates correct issues immediately
- Monitor customer engagement; ensure associates are equipped with Hd phones; recognize and coach associates on greet, engage, thank behaviors
- Review and execute shrink action plans, drive awareness of Theft Input Portal and awareline
- Review projections, validate overheads/intermediate availability and confirm unload/packout
- Review performance in store pulse and voc medallia to identify wins and opportunities
- Review P&L for cash management and store controllable expenses and address opportunities
- Review MyView work bins for current notes, monitor accuracy of Book & Physical Report to ensure timely order follow up, and confirm delivery audits are completed with the defined SLA
- Validate Tag Deletion, Unmatched Transfer, RTV Cage, and Auto Key-Rec reports are accurate; confirm buybacks are executed before expiration date with accurate quantities
- Review damage protection attach rate and rental markdowns to drive profitability; verify next day rental reservations are rent ready
- Verify rental standards are met, review Down Tools list for accuracy, escalate if parts are delayed
- Review daily and weekly priorities and create game plans for associate to execute
- Review large on hand adjustment discrepancies to drive shrink mitigation
SR ASSET PROTECTION SUPERVISOR
HOME DEPOT
DALLAS
08.2022 - 08.2025
- Teach, coach, train store leadership and associates on theft/fraud and operational shrink processes
- Review, approve, or reject external cases submitted by APS team
- Partner with MAPM and Regional AP recruiter on external staffing and interviews to build a bench of AP candidates
- Assist APS' in assigned area to maximize productivity and mitigate external theft and fraud
- Apply data analysis and trend intelligence to initiate and coordinate internal and external investigations
- Develop and maintain partnerships with local law enforcement in assigned geographic area
- Staff and schedule AP associates to meet the needs of the business leveraging day/time analysis and store TIP data
- Teach, coach, and train and develop AP associates to ensure theft mitigation processes are carried out
- Build partnerships with store associates and leaders to identify trends related to external theft.
- Attend district and store leadership meetings
- Partner with MAPM/CIT/ORC teams on external and internal investigations
- Participate in ORC conference calls
- Partner with Store Leadership, District Team, DM and Regional Team to provide coaching on operational shrink outliers
- Review Front End Accuracy standards to include accuracy/observation and theft /fraud initiatives
- Coach Department Supervisor, Assistant Managers, and Store Managers on shrink programs
- Drive execution of the Merchandise Protection Standards
- Complete Week 1/2 inventory Prep walk and support the physical inventory process in the stores
- Assist in facilitating the Shrink Action plan in partnership with Dm and Store leadership
- Review TIP Data for trends and take action to resolve
- Complete Shrink Engagement and MAPM walks in stores
- Make smart business decisions and coach on appropriate adherence to Standard Operating Procedures
ASSET PROTECTION SPECIALIST
HOME DEPOT
OKLAHOMA CITY, ARLINGTON,HAYWARD
02.2016 - 08.2022
- Carefully monitor and supervise customer's and associate's activities in store to detect signs of theft
- Respond calmly and effectively to emergency situations, including safety hazards and threats to life or property
- Monitor access control systems, including CCTV systems for nefarious activities such as theft
- Develop and maintain partnership with local law enforcement
- Document evidence of attempted theft and recovered merchandise for use in loss prevention report generation
- Monitor Merchandise Protection Standards to reduce store shrink
- Partner with other bottom performing AP teams and stores to impact shrink
- Execute proper onboarding procedures with all APS new hires
- Utilize all available aspects of The Home Depot analytical reporting to identify high impact external theft cases.
Education
Some College - Emergency Medical Technology
Oklahoma City Community College
Oklahoma City, OK12.2014
Skills
- Investigation and Interrogation
- CCTV Systems
- Risk Management
- Investigative Techniques
- Policy Implementation
- EMT Certification
- Action Oriented
- Builds Networks
- Drive Results
- Communicates Effectively
- Decision Quality
- Developing Talent
- Process Improvement
References
- ZACH SUMRULD, TERRITORY OPERATIONS MANAGER, HOME DEPOT, (325) 201-4504, ZACHARY_R_SUMRULD@HOMEDEPOT.COM
- MICHAEL CHAGOYA, MULTI AREA ASSET PROTECTION MANAGER, HOME DEPOT, (408) 218-9822, MICHAEL_J_CHAGOYA@HOMEDEPOT.COM, FORMER SUPERVISOR
- FELIX MOMOH, MULTI AREA ASSET PROTECTION MANAGER, HOME DEPOT, (718) 685-9518, FELIX_O_MOMOH@HOMEDEPOT.COM, CURRENT SUPERVISOR
Timeline
Operations Manager
The Home Depot Inc
08.2025 - Current
SR ASSET PROTECTION SUPERVISOR
HOME DEPOT
08.2022 - 08.2025
ASSET PROTECTION SPECIALIST
HOME DEPOT
02.2016 - 08.2022
Some College - Emergency Medical Technology
Oklahoma City Community College