Jermaine Riley
Lawrenceville,GA
Summary
Experienced Data Center Technician with 10 years of expertise in managing, maintaining, and optimizing high-performance data center operations. Skilled in hardware installation, troubleshooting, and maintaining server infrastructure, ensuring 99.99% system uptime. Adept at network configuration, power and cooling systems management, and implementing robust security protocols to safeguard sensitive data. Proven ability to lead technical teams, resolve complex IT challenges, and streamline workflows enhance efficiency. Committed to staying the forefront of industry advancements and delivering reliable, scalable solutions to meet organizational needs.
Overview
13
13
years of professional experience
Work History
Data Center Administrator
Intrado
09.2019 - 07.2024
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Served as primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
- Delegate hardware installation and other work to technicians, as well as prepare and perform hardware startups and shutdowns.
- Responsible for analyzing and determining the appropriate layout for all equipment in the data center
- Leads, maintains, monitors, and performs preventative maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
- Document all power and space schematics and ensure accuracy in same
- Create and/or update tickets within Service Now ticketing system to address customers calls, data center facilities, network and/or system related alerts.
- Assigned work tasks to Data Center Technicians
- Coordinate with vendors and resource engineers and ensure effective completion of all installation hardware at various data centers
- Monitor all issues and escalate issue to appropriate department to ensure effective resolution
- Maintain standards of service levels at all times, ensure response with timeframe and manage all available JR services
- Monitor all data center assets for tracking information
- Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure.
Senior Data Center Technician
Genpact
09.2015 - 08.2019
- Proactively manage data center footprint growth with a focus on reliability and dependability ensuring 24x7 availability
- Apply advanced diagnostics and troubleshooting expertise to quickly identify the causes of issues.
- Install, monitor and maintain hardware across multiple data centers with expert level of racking stacking and cabling including labeling descriptions on switch ports and media cabling
- Perform and/or guide technicians on break-fix on various components.
- High understanding of various Power Distribution Unit connector types, fiber optic media connector types (LC,SC,ST, ...etc ) and Single-Mode/Multi-Mode fiber
- Support the Data Center Manager in financial activities such as forecasting, procurement, ongoing cost management
- Identify and drive process improvements including efficiencies in cost structure
- Drive the overall technical direction of the data centers
- Review Established Disaster Recovery Plans for adequacy and execute appropriate remedial action to address any deficiencies
- Responsible for keeping the data center infrastructure documentation and rack elevations up to date
- Coordinate with vendors and team members for installation of such items as routers, firewalls, switches, virtualization equipment, mainframe and Oracle systems
- Provide experience with Infrastructure-Based Processes such as: Monitoring, Capacity Planning, Facilities Management, Performance Tuning, Asset Management, Disaster Recovery and High Availability
- Provide after-hours support and access as required
- Provide strong customer service and facilitate collaboration between project teams and clients
- Work closely with our other Systems and Network Engineers and Network Operations Staff to ensure network connectivity requirements are fulfilled in a timely manner
- Attend planning meetings and work closely with application development teams
- Perform other related duties as assigned
Data Center Technician
The Home Depot Inc
04.2015 - 01.2016
- Performs daily management of the Data Center: Proactive maintenance and upkeep of the data center
- Cabling, cable management, monitoring of the cooling, electrical, and physical room
- Plans, organizes, and oversees activities related to the data communications network in relation to the data center
- Maintains the design and integrity of the data center
- Makes recommendations to leadership for data center improvements, enhancements or modifications
- Establishes and maintains effective continued working relations contact with technical managers
- Cables and provides power to new devices inside the data centers
- Plans locations of new equipment, installs servers physically, and assists outside vendors with their equipment installations and updates all documentation
- Removes physical equipment when notified that something has been decommissioned and updates all documentation
- Documents location of devices in excel
- This includes network ports connected to inside the data center
- Also maintains this documentation as living document/documents
- Works with vendors to maintain UPS, power requests, and cooling maintenance/issues
- Processes incoming and outgoing backup tapes for off-site storage
Field Technician
Level 3 Communications
01.2014 - 03.2015
- Provide Network Operations support (NOC)
- Troubleshoot, diagnose, repair customer and network trouble using level 3 ticketing system
- Performs site surveys, fiber locating and oversees splicing of metro/long haul outside plant fibers
- Monitors route and executes restoration in the event of a service interruption
- Installs, provisions, tests, and maintains DS0 thru OC192 services, Transport equipment, signaling, private line, and data services
- Responsible for asset management process deliveries and replenishes consumables
- Coordinate shipping and receiving of materials
- Operates and maintain stools, test sets, and electronic equipment including, fiber optic transmissions equipment, light wave multiplexing, equipment, digital multiplexers, channel banks, circuit termination equipment, AC/DC power equipment, GN Net test OTDR, fiber optic cable locating equipment, various BER type test equipment
- Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure
- Install cabinets and customer equipment based on documentation provided by provisioning and established Data Center Operation procedures
- Work with customers, other systems engineers, and management to communicate ticket status
- Remotely login to change IP addresses and sub-netting
- Ensure details of the problems and steps taken to resolve ticket are documented
- Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including HVAC systems, high-voltage electrical systems and DC power plants
- Perform card adds, replacements, software upgrades, and associated testing
Electronic Repair Technician
TASQ Technology Inc.
11.2011 - 01.2014
- Problem diagnosis/troubleshooting to component level using digital multi-meter and oscilloscope
- Able to read and Trouble shoot using electronic schematics to component level
- Disassemble various mechanical, electronic and plastic parts of POS units
- Using documented procedures, repair printed circuit boards or subassemblies by replacing electronic and mechanical components in the correct orientation and location
- Use a soldering iron to perform hand de-soldering/soldering of through-hole and surface mount components
Education
Bachelor of Science - Information Technology Networking
Strayer University
Atlanta, Ga10.2020
Skills
- Operations management
- Scheduling management
- Facility maintenance
- Customer service
- Problem-solving
- Time management
- Data center operations
- Network troubleshooting
- Computer hardware troubleshooting
- Maintenance and repairs
- Hardware diagnostics
- Network support
- Attention to detail
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Technical support
- Remote Access
Timeline
Data Center Administrator
Intrado
09.2019 - 07.2024
Senior Data Center Technician
Genpact
09.2015 - 08.2019
Data Center Technician
The Home Depot Inc
04.2015 - 01.2016
Field Technician
Level 3 Communications
01.2014 - 03.2015
Electronic Repair Technician
TASQ Technology Inc.
11.2011 - 01.2014
Bachelor of Science - Information Technology Networking
Strayer University
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