Jermaine Taylor
Riverdale,GA
Summary
Dynamic leader with extensive experience in logistics and customer service. Skilled in database management and process optimization, contributing to improved operational efficiency and member satisfaction. Dedicated professional known for fostering team collaboration and enhancing customer service. Experience in refining service delivery strategies and maintaining accurate member records, committed to driving member engagement and satisfaction. Enthusiastic assistant manager offers several years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about operations and best practices to maintain effective operational output. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Innercity Weightlifting
Cambridge, Massachusetts
01.2012 - Current
- Coordinated member onboarding and orientation to enhance engagement and retention.
- Managed member database for accuracy and current information.
- Trained staff on customer service protocols and operational systems.
- Collaborated with team to refine service delivery strategies.
- Maintained records of member feedback to drive improvement initiatives.
- Monitored program effectiveness through participant feedback and input sessions.
- Developed tailored fitness programs addressing diverse client needs.
- Organized g roup fitness classes to foster communityinvolvement.
Logistics Team Leader
NEFCO
Canton, Massachusetts
01.2021 - 10.2025
- Managed logistics team of 10, overseeing daily operations and ensuring schedule adherence.
- Ensured compliance with safety regulations while handling goods and performing quality checks.
- Coordinated with suppliers for timely delivery of materials, resolving any order disputes.
- Streamlined logistics processes by collaborating with cross-functional teams like sales and marketing.
- Developed reports on shipment progress and customer satisfaction to enhance service quality.
- Implemented warehouse management systems to optimize inventory tracking and logistics flow.
- Analyzed supply chain data to identify inefficiencies and propose corrective measures.
- Trained new staff in logistics operations, fostering a knowledgeable and efficient workforce.
Newspaper Delivery Person
Publishers Circulation Fulfillment Inc.
Canton, Massachusetts
02.2022 - 09.2025
- Delivered newspapers accurately to assigned routes each morning, (daily, missing 10 days total in 3 yrs)ensuring high service reliability.
- Organized delivery schedules to optimize route efficiency and minimize delays.
- Communicated with customers regarding delivery requests, complaints, and service inquiries.
- Maintained inventory of newspapers and supplies for timely deliveries.
- Resolved customer disputes promptly to uphold satisfaction standards.
- Planned and adjusted routes using GPS equipment to adapt to changing conditions.
- Collected payments and unsold newspapers, managing accounts effectively.
- Performed minor vehicle repairs as needed, adhering to safety regulations.
Lead Barista
Intrepid Cafe
Cambridge, Massachusetts
03.2020 - 03.2022
- Crafted specialty coffee beverages tailored to customer preferences.
- Trained new baristas on equipment operation and coffee preparation techniques.
- Managed daily inventory to ensure optimal stock levels of supplies.
- Maintained cleanliness and organization of coffee shop environment.
- Provided exceptional customer service by effectively engaging with patrons.
- Handled cash transactions, balancing cash registers at shift end.
- Monitored brewing equipment for optimal performance and quality assurance.
- Collaborated with management to develop strategies for increasing sales and profitability.
Education
GED -
Northeastern University
Boston, MASkills
- Member onboarding
- Database management
- Program development
- Logistics oversight
- Inventory optimization
- Customer relationship management
Custom
- I've done volunteer social work in regards to rehabilitation to prisoners reenter society
- I do things regularly to exercise my work ethic. I put no job beneath me.
- I am empathetic, seeking connectivity amongst my peers, coworkers and customers alike.
Timeline
Newspaper Delivery Person
Publishers Circulation Fulfillment Inc.
02.2022 - 09.2025
Logistics Team Leader
NEFCO
01.2021 - 10.2025
Lead Barista
Intrepid Cafe
03.2020 - 03.2022
Assistant General Manager
Innercity Weightlifting
01.2012 - Current
GED -
Northeastern University