Michaela Blow
Fort Washington,Maryland
Summary
An accomplished, determined, and efficient sales management professional whose 7 years of experience has established and nurtured lucrative memberships for the purpose of driving client acquisition, profitability, and high quality service. An experienced and committed manager that has facilitated continuing education courses for staff through service training workshops. Instrumental in overseeing a nationwide guest membership program, and a nationwide ambassador referral program in a high volume restaurant.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
McCormick & Schmick's Seafood & Steaks
02.2017 - 04.2024
- Collaborated with the General Manager on marketing initiatives to drive sales growth.
- Oversaw daily and weekly inventory management processes to maintain proper stock levels and minimize high variances, spoilage, and waste.
- Managed financial aspects of the business, including petty cash reimbursements, corporate financial calls, budgeting, forecasting, and cost control for optimal profitability.
- Ensured compliance with all health department regulations by implementing and enforcing strict safety and sanitation guidelines throughout the establishment.
- Coordinated scheduling for all Front of the House employees to ensure appropriate coverage during peak high volume hours while minimizing labor costs.
Assistant Banquet Manager
McCormick & Schmick's Seafood & Steaks
07.2023 - 04.2024
- Reviewed monthly income statements for Banquet revenue sales to monitor profitability while identifying areas for cost reduction or revenue growth for the restaurant
- Collaborated with the corporate event coordinator to create customized event proposals and Banquet Event Order (BEO) documents.
- Implemented improved scheduling practices for Banquets, maximizing staff efficiency without sacrificing service quality in conjunction with guest needs and desires.
- Conducted pre-event meetings with staff to review event details, menu items, guest dietary restrictions and overall establishing clear expectations to ensure guest satisfaction.
- Managed event setup, execution, and breakdown with host of the Banquet, the service team, and the Executive Chef adhering to the event's timeline.
- Coordinated with external vendors for successful delivery of event materials such as flowers, linens, or AV equipment.
Membership/Ambassador Manager
McCormick & Schmick's Seafood & Steaks
12.2022 - 04.2024
- Organized successful networking events with the National Concierge Association (NCA) fostering connections among local businesses in the National Harbor and other industry professionals.
- Increased repeat business by 30% through exceptional customer service and attention to detail during private and semi-private events.
- Cultivated strong relationships with local businesses, vendors, and community organizations to increase referral opportunities for future events as the Ambassador Manager
Sales Associate Supervisor
Antoinette Treasure Chest LLC.
06.2017 - 06.2023
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Spearheaded special events within the private business store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
Education
Bachelor of Arts - Political Science
Sewanee: The University of The South
Sewanee, TN05.2022
Skills
- Sales and Marketing
- Team member development
- Processing invoices
- Inventory management
- Cash Handling
- Banquet Management
- Scheduling
- Facilitating employee onboarding and orientation
- Food safety knowledge
Certification
- Certified Food Safety Manager for the National Registry Of Food Safety Professionals
Timeline
Assistant Banquet Manager
McCormick & Schmick's Seafood & Steaks
07.2023 - 04.2024
Membership/Ambassador Manager
McCormick & Schmick's Seafood & Steaks
12.2022 - 04.2024
Sales Associate Supervisor
Antoinette Treasure Chest LLC.
06.2017 - 06.2023
Assistant General Manager
McCormick & Schmick's Seafood & Steaks
02.2017 - 04.2024
Bachelor of Arts - Political Science
Sewanee: The University of The South