Jermainesa Richard
Plaquemine,Louisiana
Summary
Healthcare Administration professional providing an exemplary level of healthcare service delivery to patients. Knowledgeable in medical terminology, insurance verification, and healthcare policy and compliance. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor
Our Lady Of The Lake Regional Medical Center
05.2019 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Providing excellent customer service by promptly answering patient inquiries.
- Trained new staff on hospital processes and procedures.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Clinic Specialist
Baton Rouge General Physicians
06.2017 - 05.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Certified Nursing Assistant
Our Lady Of The Lake Regional Medical Center
02.2015 - 06.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Legacy Nursing & Rehabilitation Center
01.2013 - 12.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
No Degree - Psychology
Xavier University of Louisiana
New Orleans, LAHealthcare Administration -
Southern New Hampshire University
Hooksett, NH05.2025
High School Diploma -
Plaquemine Senior High School
Plaquemine, LA05.2011
Skills
- Healthcare administration and management
- Knowledge of healthcare laws and regulations
- Performance management and evaluation
- Healthcare policy and compliance
- Staff scheduling and resource allocation
- Health information privacy (HIPAA)
- Organization and Time Management
- Team Collaboration
- Proficiency in Microsoft Outlook, Excel
- EMR management
Certification
Certified Healthcare Access Associate (CHAA)
Timeline
Patient Access Supervisor
Our Lady Of The Lake Regional Medical Center
05.2019 - Current
Clinic Specialist
Baton Rouge General Physicians
06.2017 - 05.2019
Certified Nursing Assistant
Our Lady Of The Lake Regional Medical Center
02.2015 - 06.2017
Certified Nursing Assistant
Legacy Nursing & Rehabilitation Center
01.2013 - 12.2014
No Degree - Psychology
Xavier University of Louisiana
Healthcare Administration -
Southern New Hampshire University
High School Diploma -
Plaquemine Senior High School
Similar Profiles
Leanne FlowersLeanne Flowers
REGISTERED NURSE SUPERVISOR/EDUCATOR- EMERGENCY DEPARTMENT at OUR LADY OF THE LAKE REGIONAL MEDICAL CENTERREGISTERED NURSE SUPERVISOR/EDUCATOR- EMERGENCY DEPARTMENT at OUR LADY OF THE LAKE REGIONAL MEDICAL CENTER
BRANDON SMITHBRANDON SMITH
R.T.(R) CI at Our Lady of the Lake Regional Medical CenterR.T.(R) CI at Our Lady of the Lake Regional Medical Center
Brejanay L. HowardBrejanay L. Howard
Lead Supply Coordinator at Our Lady of the Lake Regional Medical CenterLead Supply Coordinator at Our Lady of the Lake Regional Medical Center
Matthew KoeppMatthew Koepp
Registered Nurse – Medical ICU at Our Lady of The Lake Regional Medical CenterRegistered Nurse – Medical ICU at Our Lady of The Lake Regional Medical Center
Marta GoffMarta Goff
Clinical Medical Assistant - Student Externship at Baton Rouge General Physicians - Brusly ClinicClinical Medical Assistant - Student Externship at Baton Rouge General Physicians - Brusly Clinic